APAC Senior Lab IT Specialist Service & Support

ROCHE DIAGNOSTICS ASIA PACIFIC PTE LTD; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Roche Diagnostics Asia Pacific PTE LTD is seeking an APAC Senior Lab IT Specialist to drive regional digital initiatives and lead strategic IT projects across Asia Pacific. The role requires coordinating with affiliates, product marketing and GCS to ensure robust system integration and delivery.

You will oversee high-level technical support, implement new features, mentor peers, and promote knowledge transfer across the region, with travel up to 40%.

Qualifications

• Bachelor's degree in Computer Science, Clinical Laboratory Science, or Biomedical Science.
• 5 years of hands-on experience in the clinical diagnostics field.
• Expert-level proficiency in Laboratory Information Systems (LIS) and diagnostics product integration.

Responsibilities

• Drive regional digital strategies across Roche Information Solution (RIS) and Roche Diagnostics Solution (RDS).
• Provide high-level technical support for APAC affiliates across Roche digital products and escalate as needed.
• Lead rollout and implementation of new features and products, coordinating with internal stakeholders and regional affiliates.
• Mentor team members and conduct regional workshops to drive knowledge transfer.
• Propose and execute continuous system and process improvements to enhance Lab IT service delivery across APAC.
• Support sustainable, long-term APAC Lab IT support model aligned with RIS strategy.

Skills

LIS expertise

SQL queries

Linux

Network topology

Data flows

Interface engines

Education

Bachelor's degree in Computer Science

Tools

LIS platforms

Job description

APAC Senior Lab IT Specialist Service & Support

The Opportunity:

As the APAC Senior Lab IT Specialist, you will drive technical excellence, lead regional initiatives and empower affiliates across the Roche Diagnostics Asia Pacific landscape. You will bridge the gap between complex digital products and regional business needs, ensuring seamless project delivery and robust system integration.

As APAC Senior Lab IT Specialist, you will be responsible for:

• Regional Strategy & Alignment: Collaborate with APAC affiliates, product marketing and Global Customer Support (GCS) teams to successfully align and adopt digital strategies across Roche Information Solution (RIS) and Roche Diagnostics Solution (RDS)
• Technical Support & Escalations: Provide high-level technical support for APAC affiliates across Roche digital products, ensuring critical, escalated issues are efficiently resolved
• Project Leadership: Lead the rollout and implementation of new features and products, coordinating seamlessly between internal stakeholders and regional affiliates
• Community & Knowledge Transfer: Advocate for industry best practices, mentor team members and conduct regional workshops to drive continuous internal knowledge transfer
• Process Optimization: Propose and execute continuous system and process improvements to enhance Lab IT service delivery across the APAC region
• Future Proofing: Support the formulation of a sustainable, long-term APAC Lab IT support model aligned with the broader RIS strategy

Location & Reporting

Based in Singapore and reports to APAC Lab IT Team Manager, Service & Support, Lab & C-Suite Value Stream

Who You Are

Required Technical Skills & Background

• Education: Bachelor's degree in Computer Science, Clinical Laboratory Science, or Biomedical Science
• Experience: 5 years of hands-on experience in the clinical diagnostics field (e.g., as a Medical Technologist or LIS Administrator)
• System Integration: Expert-level proficiency in Laboratory Information Systems (LIS) and diagnostics product integration
• Technical Stack: Strong command of network topology, LINUX, SQL queries, data flow configurations, and interface engines utilizing ASTM/HL7 standards

Preferred Qualifications (Highly Desirable)

Cybersecurity & Data Protection:

• Solid understanding of cybersecurity principles relevant to healthcare environments, including medical device security, data privacy regulations, and threat vulnerability management
• Familiarity with secure data transmission protocols and network segmentation within a hospital or laboratory infrastructure

Core Competencies & Soft Skills

• Leadership Mindset: Accountable, self-driven and eager to take on challenging projects outside of routine responsibilities
• Interpersonal Excellence: Strong communication, facilitation and negotiation skills, with full professional fluency in written and verbal English
• Collaboration: A true team player who is customer-centric, solution-oriented and keen to learn alongside peers
• Mobility: Willingness and flexibility to travel internationally up to 40% of the time