APAC Regional Programs Manager

Flintex Consulting; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Flintex Consulting in Singapore seeks a Customer Management professional to support daily operations and actively engage customers in business and performance reviews. You will coordinate with internal and external stakeholders to optimize data flows, monitoring KPIs and preparing for strategic reviews.

You will assist in standardizing processes across the APAC region, support onboarding with the implementation team, and leverage market updates to mitigate risks and drive outcomes for clients,

Responsibilities

• Assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Actively engage assigned customers in business + performance reviews
• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally
• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes
• Work closely with internal and external stakeholders to support business growth and development.
• Optimize data/data flows and operational reporting
• Strategic planning based on forecast, especially on peak period.
• Analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.
• Assist in the preparation of the QBR decks.
• Working closely with implementation team for Project management and execution to ensure smooth on boarding process
• Well verse with overall APAC market updates and call out to customer with mitigation plan
• Ad hoc duties as require

Job description

Flintex Consulting in Singapore seeks a Customer Management professional to support daily operations and actively engage customers in business and performance reviews. You will coordinate with internal and external stakeholders to optimize data flows, monitoring KPIs and preparing for strategic reviews.

You will assist in standardizing processes across the APAC region, support onboarding with the implementation team, and leverage market updates to mitigate risks and drive outcomes for clients,