APAC Import Operations Expert — AI-Driven Efficiency

Apple; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Apple in Singapore invites experienced professionals to join the Worldwide Sales & Operations Support team as Importation Operations Specialist. You will manage daily and peak-event bulk freight importation operations with third-party vendors and ensure compliance across Indonesia and Vietnam.

You will work with Procurement, coordinate regulatory docs, support New Product Introduction cycles, and drive improvements using AI/automation to optimize workflows.

Qualifications

• Minimum 3 years of experience in supply chain, logistics, or trade compliance.
• Import operations experience in Indonesia and/or Vietnam.
• Strong vendor and stakeholder management with cross-team collaboration.
• Basic knowledge of SAP or equivalent systems, and data analysis tools (Tableau, Python, SQL) preferred.

Responsibilities

• Manage daily and peak-event bulk freight importation operations with third-party vendors.
• Serve as subject-matter expert for bulk freight importation process and compliance in Indonesia (Preferential Tariff, TPP, PI, PSI) and Vietnam (VNTA, Cultural licenses).
• Drive contractual and commercial alignment for third-party vendors, in partnership with the Procurement team.
• Coordinate, maintain, and troubleshoot regulatory documentation and system access for external vendors — including certificates, test reports, product and technical specs, and Power of Attorney (POA) - in partnership with internal Apple stakeholders.
• Drive importation requirements during New Product Introduction (NPI) cycles — identifying process needs and aligning stakeholders on risks and impacts.
• Collaborate with cross-functional teams to support authority inquiries, audits, and operational reporting.
• Support projects as a subject matter expert by translating business requirements into system setup, as well as proposing system/process enhancements to improve supply chain efficiency or customer experience. This includes playing a key role in User Acceptance Testing (UAT) and advising on these projects.
• Champion a growth mindset by actively applying AI/ML, generative AI, and intelligent automation to importation workflows.

Skills

Supply chain

Logistics

Trade compliance

SAP

Tableau

Python

SQL

Tools

Tableau

Python

SQL

SAP

Job description

Apple in Singapore invites experienced professionals to join the Worldwide Sales & Operations Support team as Importation Operations Specialist. You will manage daily and peak-event bulk freight importation operations with third-party vendors and ensure compliance across Indonesia and Vietnam.

You will work with Procurement, coordinate regulatory docs, support New Product Introduction cycles, and drive improvements using AI/automation to optimize workflows.