APAC E-Communications Surveillance Analyst (12‑Month Contract)

SMBC Group; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

SMBC Group in Singapore seeks a Compliance Surveillance Associate to perform E-Communications Surveillance and help ensure regulatory adherence. The role includes Level 1 review of alerts across email, chat, and voice, with follow-up to obtain clarifications and close cases promptly.

You will support monitoring, testing, and reporting, maintain alert parameters and keyword libraries, and assist in training and awareness initiatives for business units. This is a 12‑month contract.

Qualifications

• Bachelor’s degree in a related field is required; compliance qualifications are advantageous.
• 1-3 years in compliance monitoring or surveillance within banking/financial services.
• Hands-on experience with e-communications surveillance (Level 1 and/or Level 2) is preferred.
• Familiar with alert review, case handling, escalation, and record-keeping requirements.
• Aware of risks related to unapproved communication channels and regulatory requirements in Singapore.

Responsibilities

• E-Communications Surveillance is the core responsibility.
• Perform Level 1 reviews of surveillance alerts across email, chat, and voice.
• Coordinate with front office to obtain clarifications and close cases promptly.
• Monitoring & Testing through sample reviews and periodic checks.
• Record exceptions, gaps, and potential policy breaches, including non-approved channels.
• Prepare surveillance reports with findings and key issues identified.
• Maintain keyword libraries, alert parameters, and surveillance scenarios.
• Highlight recurring issues and propose practical improvements for monitoring.
• Assist in reviewing adherence to approved channels, including record-keeping and monitoring expectations.
• Support day-to-day compliance queries from business units.
• Support compliance team in training, awareness, and ad hoc projects.

Skills

Attention to detail

Analytical thinking

Communication skills

Independent work

Education

Bachelor's degree or higher in a related field

Job description

SMBC Group in Singapore seeks a Compliance Surveillance Associate to perform E-Communications Surveillance and help ensure regulatory adherence. The role includes Level 1 review of alerts across email, chat, and voice, with follow-up to obtain clarifications and close cases promptly.

You will support monitoring, testing, and reporting, maintain alert parameters and keyword libraries, and assist in training and awareness initiatives for business units. This is a 12‑month contract.