Analyst, Communications Surveillance, Compliance Department, Asia Pacific Division

SMBC Group; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

SMBC Group in Singapore seeks a Compliance Surveillance Associate to perform E-Communications Surveillance and help ensure regulatory adherence. The role includes Level 1 review of alerts across email, chat, and voice, with follow-up to obtain clarifications and close cases promptly.

You will support monitoring, testing, and reporting, maintain alert parameters and keyword libraries, and assist in training and awareness initiatives for business units. This is a 12‑month contract.

Qualifications

• Bachelor’s degree in a related field is required; compliance qualifications are advantageous.
• 1-3 years in compliance monitoring or surveillance within banking/financial services.
• Hands-on experience with e-communications surveillance (Level 1 and/or Level 2) is preferred.
• Familiar with alert review, case handling, escalation, and record-keeping requirements.
• Aware of risks related to unapproved communication channels and regulatory requirements in Singapore.

Responsibilities

• E-Communications Surveillance is the core responsibility.
• Perform Level 1 reviews of surveillance alerts across email, chat, and voice.
• Coordinate with front office to obtain clarifications and close cases promptly.
• Monitoring & Testing through sample reviews and periodic checks.
• Record exceptions, gaps, and potential policy breaches, including non-approved channels.
• Prepare surveillance reports with findings and key issues identified.
• Maintain keyword libraries, alert parameters, and surveillance scenarios.
• Highlight recurring issues and propose practical improvements for monitoring.
• Assist in reviewing adherence to approved channels, including record-keeping and monitoring expectations.
• Support day-to-day compliance queries from business units.
• Support compliance team in training, awareness, and ad hoc projects.

Skills

Attention to detail

Analytical thinking

Communication skills

Independent work

Education

Bachelor's degree or higher in a related field

Job description

Job Responsibilities

• E-Communications Surveillance (Core Responsibility)


• Perform Level 1 review of surveillance alerts, including initial triage, filtering, and identification of potential issues across email, chat, and voice channels


• Follow up with front office or relevant staff to obtain clarifications on flagged communications, including tracking and monitoring cases, breaches, and remediation actions, ensuring timely closure


• Monitoring & Testing


• Perform sample reviews of communications as part of periodic monitoring and compliance testing processes


• Identify and record exceptions, control gaps, and potential policy breaches, including use of non-approved communication channels


• Support preparation of surveillance reports, including summaries of findings and key issues identified


• Support maintenance of keyword libraries, alert parameters, and surveillance scenarios


• Highlight recurring issues or false positives, and suggest practical improvements to enhance monitoring effectiveness


• Assist in reviewing adherence to approved communication channels requirements, including record-keeping and monitoring expectations


• Compliance Support (Secondary)


• Support day-to-day compliance queries from business units (non-legal)


• Support compliance team in training, awareness, and ad hoc tasks/projects

Job Responsibilities

• E-Communications Surveillance (Core Responsibility)


• Perform Level 1 review of surveillance alerts, including initial triage, filtering, and identification of potential issues across email, chat, and voice channels


• Follow up with front office or relevant staff to obtain clarifications on flagged communications, including tracking and monitoring cases, breaches, and remediation actions, ensuring timely closure


• Monitoring & Testing


• Perform sample reviews of communications as part of periodic monitoring and compliance testing processes


• Identify and record exceptions, control gaps, and potential policy breaches, including use of non-approved communication channels


• Support preparation of surveillance reports, including summaries of findings and key issues identified


• Surveillance Support & Improvements


• Support maintenance of keyword libraries, alert parameters, and surveillance scenarios


• Highlight recurring issues or false positives, and suggest practical improvements to enhance monitoring effectiveness


• Assist in reviewing adherence to approved communication channels requirements, including record-keeping and monitoring expectations


• Compliance Support (Secondary)


• Support day-to-day compliance queries from business units (non-legal)


• Support compliance team in training, awareness, and ad hoc tasks/projects

Job Requirements

• Degree holder; compliance-related qualifications are advantageous


• 1-3 years of relevant experience, preferably in compliance monitoring or surveillance within a bank or financial institution


• Hands-on experience in e-communications surveillance (Level 1 and/or Level 2) is strongly preferred


• Familiarity with alert review, case handling, and escalation processes


• Awareness of risks relating to unapproved communication channels and record-keeping requirements


• Working knowledge of SFA, FAA and banking regulatory requirements in Singapore is a plus


• Strong attention to detail with good analytical and investigative skills


• Able to follow structured processes, document clearly, and handle high-volume review work


• Practical, disciplined, and able to work independently within defined frameworks

(This is a 12 months contract role)