APAC Account Manager: Voice Tech, Remote

Visa Hunt; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

ElevenLabs in Singapore seeks an energetic Account Manager passionate about voice technology. You’ll nurture enterprise client relationships across Southeast Asia and North Asia, guiding their AI journey and delivering long-term value.

Join a growing APAC team to help build a scalable account management playbook, own renewals and expansions, monitor product usage, and collaborate with product and support to maximise adoption and satisfaction.

Qualifications

• 3–7 years of Account Management or Customer Success in a fast-paced SaaS environment.
• Strong builder mindset with a focus on customer excellence.
• Commercial experience: ownership of renewals and expansions.
• Excellent communication and interpersonal skills across levels of an organization.
• Strong problem-solving and analytical abilities.
• A hybrid of customer & product-driven mindset prioritising client satisfaction and scale.
• Fluency in English and Mandarin; professional bilingual communication.

Responsibilities

• Be part of an early Account Management team and help develop a scalable playbook for APAC.
• Manage relationships with commercial and enterprise clients across Southeast Asia and North Asia.
• Drive long-term adoption of multiple products.
• Monitor usage to identify areas for improvement or revenue expansion.
• Own expansion and renewal within your book of business.
• Measure and improve customer satisfaction and experience.
• Own account management KPIs (NRR/GRR) and align with company goals.

Skills

Customer relationships

Communication

Problem solving

Analytical

Commercial experience

Bilingual English–Mandarin

Account management

Job description

ElevenLabs in Singapore seeks an energetic Account Manager passionate about voice technology. You’ll nurture enterprise client relationships across Southeast Asia and North Asia, guiding their AI journey and delivering long-term value.

Join a growing APAC team to help build a scalable account management playbook, own renewals and expansions, monitor product usage, and collaborate with product and support to maximise adoption and satisfaction.