Analyst (Support & Operations)

HCLTech; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

HCL Singapore Pte Limited is seeking an Analyst (Support & Operations) to monitor and manage scheduled batch jobs, provide incident response, and support deployments in a fast-paced environment. You will handle access controls, data centre tasks, and daily operational checks while following security and compliance guidelines.

The role requires 0–2 years in IT operations or related fields, with basic UNIX/Linux and job scheduling knowledge.

Qualifications

• Diploma or Degree in IT or related field.
• 0–2 years of experience in IT operations or support; fresh graduates considered.

Responsibilities

• Monitor and execute scheduled jobs (Control-M), including batch and end-of-day processes.
• Identify, troubleshoot, and escalate job failures per SOP.
• Perform initial incident response and escalate to L2 teams.
• Support deployments, migrations, and readiness checks.
• Handle tape operations and reconciliation.
• Manage access/password requests via PALMS (privileged access).
• Perform basic UNIX/Linux checks and use PuTTY/WinSCP.
• Support SWIFT-related operational activities and daily checks.
• Carry out Data Centre operations, access control, monitoring, compliance.
• Maintain logs, reports and documentation; ensure security/audit/compliance.

Skills

UNIX/Linux

Incident management

Escalation processes

Data Centre operations

Monitoring

Education

Diploma or Degree in IT or related field

0–2 years of IT operations experience

Tools

Control-M

PuTTY

WinSCP

Helix

Job description

Career Opportunities: Analyst (Support & Operations) (180257)

Requisition ID180257-Posted10/21/2026

• Diploma or Degree in IT or related field
• 0–2 years of experience in IT operations or support (fresh graduates can be considered)

Key Responsibilities

Monitor and execute scheduled jobs (Control-M), including batch and end-of-day processes
Identify, troubleshoot, and escalation job failures as per SOP
Perform initial incident response and ensure timely escalation to L2 teams
Support application deployments, migration programs, and operational readiness checks
Handle tape operations (loading/unloading, vaulting, reconciliation)
Manage access and password requests via PALMS (including privileged access)
Perform basic UNIX/Linux checks and execute commands via PuTTY/WinSCP
Support SWIFT-related operational activities (daily checks, file handling)
Carry out Data Centre operations (access control, monitoring, compliance checks)
Maintain accurate logs, reports, and operational documentation
Ensure all activities follow security, audit, and compliance requirements

Skill Requirements

Basic knowledge of Control-M, UNIX/Linux, and monitoring tools (e.g., Helix)
Familiarity with PuTTY, WinSCP, and general Data Centre operations
Understanding of incident management and escalation processes
Soft Skills:
Strong attention to detail and ability to follow procedures
Good communication and teamwork skills
Able to work under pressure in a fast-paced environment
Willing to work rotating shifts, including nights and weekends