Analyst, (IT End User Services)

Seagate Technology; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Job summary

Seagate Technology in Singapore is seeking an Analyst II, IT End User Services, to provide hands-on and remote support for end-user devices and collaboration tools at our Woodlands site.

The role covers troubleshooting desktops, laptops, mobile devices, OS, software, and network issues, plus AV and meeting room support. You will work with regional and global IT teams to ensure a secure, productive digital workplace for employees.

Qualifications

• Bachelor’s degree in IT or related discipline with 1+ year of relevant experience.
• Experience supporting desktops, laptops, mobile devices, OS, software apps, and network connectivity in an enterprise environment.
• Experience with Microsoft 365 technologies including Teams, SharePoint, and OneDrive.
• Knowledge of audio-visual systems and video conferencing platforms.

Responsibilities

• Troubleshoot and resolve hardware, software, OS, network, and peripheral issues.
• Manage incidents and service requests through ITSM platforms with proper documentation.
• Support AV and video conferencing in meeting rooms and collaboration spaces.
• Conduct meeting room readiness checks and preventive maintenance for reliable user experience.
• Provide technical support for site events and meetings.
• Collaborate with local, regional, and global IT teams to resolve issues efficiently.

Skills

Customer service mindset

Verbal and written communication

Analytical and problem-solving

Multitasking in fast-paced environment

Collaborative team player

IT security and compliance mindset

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Microsoft 365 (Teams/SharePoint/OneDrive)

Audio-visual systems & video conferencing

Job description

Job Title: Analyst, (IT End User Services)

Posting Start Date: 9/17/26

Job Description:

About our group:

Join our IT End User Services team and help create a seamless, secure, and productive digital workplace experience for employees across the organization.

Our team provides frontline IT support for end-user devices, collaboration tools, meeting room technologies, and employee onboarding. We focus on delivering reliable technology services, supporting business operations, and continuously improving the way employees connect, collaborate, and work.

About the role - you will:

As an Analyst II, Desktop Support, you will provide hands-on and remote technical support to ensure employees have the tools and technology they need to be successful.

• Troubleshoot and resolve hardware, software, operating system, network, desktop, laptop, mobile device, and peripheral issues.
• Manage incidents and service requests through ITSM platforms while maintaining accurate documentation and support records.
• Support and maintain audio-visual (AV) and video conferencing solutions, including meeting rooms and collaboration spaces.
• Conduct meeting room readiness checks, equipment audits, and preventive maintenance to ensure a reliable user experience.
• Provide technical support for site events, town halls, employee engagement sessions, and business meetings.
• Deliver high-quality customer support while collaborating with local, regional, and global IT teams to resolve issues efficiently.

About you:

• Strong customer service mindset with excellent interpersonal skills.
• Effective verbal and written communication skills.
• Analytical and detail-oriented with strong problem-solving abilities.
• Able to manage multiple priorities in a fast-paced environment.
• Collaborative team player who works effectively across diverse teams.
• Committed to IT security, compliance, and responsible technology practices.

Your experience includes:

• Bachelor's Degree in Information Technology, Computer Science, or a related discipline with at least 1 year of relevant experience.
• Experience supporting desktops, laptops, mobile devices, operating systems, software applications, and network connectivity in an enterprise environment.
• Experience with Microsoft 365 technologies, including Teams, SharePoint, and OneDrive.
• Knowledge of audio-visual systems, video conferencing platforms, meeting room technologies, or collaboration spaces.
• Exposure to AI-enabled tools, automation, or digital productivity solutions to enhance IT support and user experience.

Location:

Our Woodlands site is one of the largest electronics manufacturing sites in Singapore, housing our recording media operations. Spread over three sites, it is easily accessible via bus or from the MRT Station, with many employees taking mass transportation to work. Here at work, you can enjoy breakfast, lunch, dinner, and snacks at our onsite canteen and coffee shop. We offer a range of facilities including an in-house gym and dance studio, as well as after-work badminton and table tennis competitions. On-site celebrations and community volunteer opportunities also abound.

Location: Woodlands, Singapore, W2
Travel: None

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented andpassionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. EEO Know Your Rights Poster

Seagate will provide reasonable accommodationwith the application process upon request as required to comply with applicable laws. If you need assistance oraccommodation due to a disability, you may contact us at [e-mail].

All Seagate jobs will remain open for a minimum of seven days.

For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.