AML/KYC Client Engagement Specialist (1-Year Contract)

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 39,000 - 54,000; Full time

Job summary

UNITED OVERSEAS BANK LIMITED in Singapore seeks an AML/KYC Analyst on a 1-year contract to resolve gaps in customer information and support case workflow. You will validate data, handle the appeals hotline, and collaborate with internal teams to meet regulatory timelines.

The role requires a Bachelor Degree or Diploma with 1 year of AML/KYC experience, and openness to outbound/inbound calls. The position anchors on maintaining compliance and accurate customer profiles.

Qualifications

• Solid AML/KYC understanding and risk awareness.
• Strong verbal and written communication in English.
• Ability to handle calls and customer inquiries professionally.

Responsibilities

• Contact customers to resolve potential AML and tax information gaps
• Review and validate the accuracy and reasonableness of submitted information
• Handle the appeals hotline and provide timely, accurate resolutions
• Support administrative and documentation tasks in compliance with bank policies
• Coordinate with internal teams to ensure smooth case completion
• Monitor case progress to meet SLAs and regulatory timelines
• Identify process gaps and suggest workflow improvements

Skills

AML/KYC knowledge

Communication skills

Education

Bachelor Degree or Diploma in related field

Job description

UNITED OVERSEAS BANK LIMITED in Singapore seeks an AML/KYC Analyst on a 1-year contract to resolve gaps in customer information and support case workflow. You will validate data, handle the appeals hotline, and collaborate with internal teams to meet regulatory timelines.

The role requires a Bachelor Degree or Diploma with 1 year of AML/KYC experience, and openness to outbound/inbound calls. The position anchors on maintaining compliance and accurate customer profiles.