Airline Account & Catering Operations Lead

dnata singapore pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

dnata Singapore Pte. Ltd. is seeking a Customer Service Executive to manage airline accounts, coordinate catering operations, and maintain strong client relationships across stations.

You will serve as the liaison between airline customers and internal teams, translating requirements into operational actions while driving satisfaction, efficiency, and continuous improvement. The role requires 5–8 years in inflight or hospitality customer service, with knowledge of galley operations and

Qualifications

• Diploma or Degree in Hospitality, Aviation, Business, or a related field.
• 5–8 years of experience in inflight catering, airline catering operations, aviation, or hospitality customer service.
• Strong understanding of airline catering operations, meal production, service flow, and airline requirements.

Responsibilities

• Manage and strengthen relationships with airline customers and external catering clients.
• Act as the primary contact for customer inquiries, concerns, and service requests.
• Coordinate with Commercial and Pricing teams on service agreements, pricing, and contract renewals.
• Conduct customer satisfaction surveys and analyze feedback to improve service quality.
• Maintain regular customer communication through meetings, calls, and email updates.

Skills

Airline catering operations

Customer account management

Stakeholder management

Cross-functional coordination

Lean management

Education

Diploma or Degree in Hospitality/Aviation/Business

Job description

dnata Singapore Pte. Ltd. is seeking a Customer Service Executive to manage airline accounts, coordinate catering operations, and maintain strong client relationships across stations.

You will serve as the liaison between airline customers and internal teams, translating requirements into operational actions while driving satisfaction, efficiency, and continuous improvement. The role requires 5–8 years in inflight or hospitality customer service, with knowledge of galley operations and