AI Workflow & Reporting Intern (Distribution Services)

Manulife; Singapore; Hybrid; SGD 13,000 - 20,000; Full time

Job summary

Manulife Singapore's Distribution Services – Compensation team offers an AI Workflow & Reporting Intern role. You will collaborate with business stakeholders to streamline manual processes and enhance management reporting through AI and intelligent automation.

You will design and test AI-enabled workflows, analyse processes for efficiency, support dashboards and reporting insights, prepare data, and create user guides to drive adoption of new workflows. Hybrid work is available.

Responsibilities

• Support identification and assessment of compensation operational processes that can be enhanced through AI, automation, and workflow digitisation.
• Assist in designing and testing AI-enabled workflows that reduce manual effort and improve turnaround times.
• Analyse business processes and reporting requirements to identify efficiency improvement opportunities.
• Support development of performance and compensation dashboards, visualisations, and management reports using available analytics and AI tools.
• Assist with data preparation, quality reviews, and reporting insights to support operational decision-making.
• Research emerging AI, automation, and reporting capabilities relevant to Distribution Services - compensation functions.
• Create process documentation, user guides, and communications materials to support adoption of new workflows.

Job description

Join Manulife Singapore's Distribution Services – Compensation team and help drive the transformation of operational processes through AI-enabled workflows, automation, and data-driven reporting. As an AI Workflow & Reporting Intern, you will work closely with business stakeholders to identify opportunities to streamline manual processes, improve operational efficiency, and enhance management reporting through AI and intelligent automation solutions.

This role offers hands-on exposure to how AI can be practically applied to improve business operations within a leading financial services organization.

Position Responsibilities:

• Support the identification and assessment of compensation operational processes that can be enhanced through AI, automation, and workflow digitisation.
• Assist in designing and testing AI-enabled workflows that reduce manual effort and improve turnaround times.
• Analyse business processes and reporting requirements to identify efficiency improvement opportunities.
• Support the development of performance and compensation dashboards, visualisations, and management reports using available analytics and AI tools.
• Assist with data preparation, quality reviews, and reporting insights to support operational decision-making.
• Research emerging AI, automation, and reporting capabilities relevant to Distribution Services - compensation functions.
• Create process documentation, user guides, and communications materials to support adoption of new workflows.

What Makes This Opportunity Exciting

• Gain practical experience applying AI and automation to real business operations challenges.
• Work on initiatives that directly improve efficiency, reporting quality, and service delivery across Distribution.
• Develop skills in process optimisation, analytics, automation, and AI-powered business solutions.
• Partner with business leaders and transformation teams on strategic operational improvement initiatives.
• Be part of Manulife’s journey to create a more intelligent, data-driven, and AI-enabled operating model.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid