AI Transformation Manager

go global gem pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

go global gem pte. ltd. in Singapore seeks an AI transformation manager to modernize core service delivery lines—secretarial, accounting, tax planning, immigration/work passes, and HR payroll—by identifying, prioritising, and deploying AI-driven solutions.

The goal is to cut manual turnaround times, reduce errors, and free consultants for advisory work. The role covers automation of board resolutions, AI-assisted document handling, and compliant automation across PDPA, GDPR, and security

Qualifications

• 3+ years in project coordination, business analysis, or similar roles.
• Proven learning agility to adopt new digital tools.
• Industry knowledge of corporate services (secretarial, accounting, payroll, immigration) preferred.

Responsibilities

• Automate service delivery with AI agents to draft documents and update records.
• Map end-to-end workflows and assess AI feasibility by ROI and compliance.
• Translate pain points into tech requirements for developers or vendors.
• Support governance and data security with legal and security teams.

Skills

Project coordination

Business analysis

Operations management

Professional services

Tools

Xero

Power Automate

Asana

Monday.com

Excel

Job description

We are looking for an AI transformation manager to modernisecore service delivery lines—including corporate secretarial, accounting, taxplanning, immigration/work passes, and HR payroll—by identifying, prioritising,and deploying AI-driven solutions. The goal is to reduce manual turnaroundtimes, minimise processing errors, and free up professional consultants tofocus on advisory work.

Key Responsibilities

1. Service Automation & Workflow Redesign

• Corporate Secretarial: Implement AI agents to draft standard board resolutions, extract key dates from regulatory updates (e.g., ACRA updates), and automate statutory book updates.
• Accounting & Tax: Deploy intelligent document processing (IDP) and LLM-based solutions to automate invoice matching, receipt categorization, expense line-item allocation, and preliminary tax computation drafts.
• Work Passes & Immigration: Build automated workflows to screen candidate profiles against Ministry of Manpower (MOM) or regional compliance criteria, autofill complex visa application portals, and draft appeal letters.
• HR & Payroll: Optimise payroll processing by using AI to cross-reference variable time sheets, identify anomalies, and handle first-line employee payroll queries via intelligent chatbots.

2. Project Lifecycle & Change Management

• Use-Case Evaluation: Map end-to-end workflows across business units to find bottlenecks and evaluate AI feasibility based on ROI, compliance risks, and technical readiness.
• Cross-Functional Bridge: Translate operational pain points from accountants, tax agents, and corporate secretaries into functional tech requirements for developers or external vendors.
• User Adoption & Enablement: Facilitate training sessions, workshops, and "AI office hours" to upskill traditional administrative staff and overcome resistance to automation.
• Governance & Compliance: Collaborate with legal and security teams to ensure all AI tools handle sensitive client data (financial records, passports, payroll data) in accordance with PDPA, GDPR, and banking-grade security standards.

Experience & Background

• Transferable Experience: 3+ years of experience in project coordination, business analysis, operations management, or professional services (such as senior roles in accounting, corporate secretarial, or HR administration).
• Proven Learning Agility: A demonstrated track record of quickly learning and implementing new digital tools or workflows within your previous teams.
• Industry Knowledge: A solid understanding of the day-to-day operations in corporate services (e.g., managing client onboarding, tax filing timelines, work pass submissions, or payroll cycles) is highly valued.

Technical Literacy & Mindset (No Coding Required)

• AI Curiosity & Practical Exposure: Enthusiastic about technology with hands-on experience using consumer AI tools (e.g., ChatGPT, Claude, Microsoft Copilot) to improve your personal productivity or streamline daily tasks.
• Process Improvement Mindset: Natural ability to look at a messy manual workflow (like manual data entry from physical receipts) and logically break down how it can be simplified or automated.
• Digital Tool Familiarity: Comfortable learning modern workplace software, such as cloud accounting tools (e.g., Xero), HR portals, or basic automation/workflow tools (e.g., Excel macros, Power Automate, or project management platforms like Asana/Monday.com).

Soft Skills & Change Leadership

• Empathy & Communication: Strong interpersonal skills to listen to colleagues' frustrations with current software and explain new AI features in a simple, non-technical way.
• Problem-Solving & Adaptability: A resilient, experimental mindset—comfortable with trial-and-error when testing out new software solutions.