AI Programme Operations Lead

Cyber Security Agency of Singapore (CSA); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Cyber Security Agency of Singapore (CSA) is seeking an Assistant Manager to serve as the operational and technical backbone of the AI programme. You will ensure sessions, content, and data systems are well-managed, up-to-date, and accessible to officers across the organisation.

You will build dashboards in Power BI, automate workflows with Power Automate, and develop data models to track AI adoption metrics, helping the team measure impact and share insights effectively.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Data Analytics, Information Systems, or related disciplines.
• Experience in maintaining data dashboards and reports using Excel and Power BI to support data-driven decision making.
• Comfortable building automation pipelines and workflows using Power Automate.
• Good organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
• Good content creation and knowledge management skills, with an eye for organising and presenting information clearly for different audiences.
• Proficiency in SharePoint and Microsoft Teams.
• Interest in AI or digital transformation initiatives is an advantage.

Responsibilities

• Plan and coordinate all sessions, including scheduling, sending invites, and ensuring all materials are prepared ahead of each session.
• Build and maintain dashboards and data visualisations using Power BI to track AI adoption metrics, participation, and programme outcomes.
• Develop and maintain a structured data model for tracking AI adoption metrics, ensuring data is clean and meaningful for reporting.
• Build Power Automate pipelines to automate programme workflows and reduce manual administrative work.
• Explore and implement the use of AI tools to automate parts of the knowledge management and documentation process.
• Research and evaluate new AI tools and technologies and produce short accessible reports summarising their potential use cases and relevance.
• Provide operational support to AI Champions and Hackathon programmes, including helping out at events, preparing materials, and tracking outcomes and participation.
• Create and maintain all content resources including slides, knowledge bases, AI workflow templates, and guides to help officers apply AI tools effectively.
• Document wins, use cases, before/after examples, and innovative AI solutions surfaced by officers throughout sessions.
• Compile lessons learned, best practices, and case studies on an ongoing basis to build a growing knowledge base for the organisation.
• Maintain the InnoLab Idea Bank repository to track progress, findings, and outcomes from various AI and automation internal programmes.
• Identify and share relevant AI services and resources from GovTech and public sources to keep the organisation informed of available tools and opportunities.
• Any other duties as assigned.

Skills

Data dashboards

Power BI

Power Automate

AI tools

Content creation

Knowledge management

Organisational skills

Presentation clarity

Education

Diploma/Degree in IT, CS, Data Analytics, IS or related

Tools

SharePoint

Microsoft Teams

Job description

The Cyber Security Agency of Singapore (CSA) is seeking an Assistant Manager to serve as the operational and technical backbone of the AI programme. You will ensure sessions, content, and data systems are well-managed, up-to-date, and accessible to officers across the organisation.

You will build dashboards in Power BI, automate workflows with Power Automate, and develop data models to track AI adoption metrics, helping the team measure impact and share insights effectively.