AI Platform Reliability Lead — OpenShift On-Prem

Singtel

Singapore

On-site

Confidential

Full time

14 days+

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Job summary

Singtel is seeking an experienced OpenShift platform operations lead to ensure the high availability and performance of our on-prem AI platform. You will drive proactive monitoring, incident response, disaster recovery planning, and security operations while collaborating with MLOps, LLMOps, and engineering teams to embed automation and observability into AI/ML production workflows.

You will guide platform reliability, governance, and security, leveraging ElasticSearch, Grafana, OpenTelemetry,

Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field.
10 years of experience in on-prem platform administration and/or operations.
Deep expertise in OpenShift platform operations and monitoring services including Elastic Search, Grafana and OpenTelemetry.
Strong background in incident management, SRE practices, and disaster recovery design.
Hands-on experience with security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection.
Proficiency in infrastructure-as-code and automation scripting (Ansible).
Familiarity with AI/ML infrastructure (GPU, model hosting) and their operational demands.
Knowledge of security compliance frameworks (ISO 27001, CIS, NIST).
Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios.
Forward thinking ability to identify possible failure scenarios and formulate effective response plans.

Responsibilities

Lead availability monitoring, outage detection, and performance optimization of our OpenShift on-prem AI platform.
Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity.
Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement.
Handle security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices.
Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows.
Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives.
Lead AIDA AI platform operations function and coordinate distribution of work within team.