Lead AI Platform Operations Engineer #AIDA

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking an experienced OpenShift platform operations lead to ensure the high availability and performance of our on-prem AI platform. You will drive proactive monitoring, incident response, disaster recovery planning, and security operations while collaborating with MLOps, LLMOps, and engineering teams to embed automation and observability into AI/ML production workflows.

You will guide platform reliability, governance, and security, leveraging ElasticSearch, Grafana, OpenTelemetry,

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 10 years of experience in on-prem platform administration and/or operations.
• Deep expertise in OpenShift platform operations and monitoring services including Elastic Search, Grafana and OpenTelemetry.
• Strong background in incident management, SRE practices, and disaster recovery design.
• Hands-on experience with security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection.
• Proficiency in infrastructure-as-code and automation scripting (Ansible).
• Familiarity with AI/ML infrastructure (GPU, model hosting) and their operational demands.
• Knowledge of security compliance frameworks (ISO 27001, CIS, NIST).
• Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios.
• Forward thinking ability to identify possible failure scenarios and formulate effective response plans.

Responsibilities

• Lead availability monitoring, outage detection, and performance optimization of our OpenShift on-prem AI platform.
• Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity.
• Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement.
• Handle security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices.
• Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows.
• Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives.
• Lead AIDA AI platform operations function and coordinate distribution of work within team.

Skills

OpenShift operations

Incident management

SRE practices

Automation scripting

AI/ML infra operations

Disaster recovery design

Security operations

IAM

Monitoring (ElasticSearch, Grafana, O今

Infrastructure-as-code (Ansible)

Education

Bachelor's degree in Computer Science or Engineering

Tools

ElasticSearch

Grafana

OpenTelemetry

Ansible

SIEM/SOAR

GPU/AI model hosting infra

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.Singtel is where Technology meets Purpose.We're building an AI-first telco for the future—connecting people, businesses and communities through trusted networks, intelligent digital services and next-generation technology.From transforming everyday experiences in mobile, broadband, entertainment and lifestyle services to enabling enterprises with AI, 5G+, cloud, cybersecurity, data centres and digital platforms, we create the technology that powers how millions live, work and connect.At Singtel, your work creates real impact. You\'ll solve meaningful challenges, shape critical digital infrastructure and help build secure, resilient and AI-enabled solutions that serve businesses, digital ecosystems and communities across the globe.This is where BIG Possibilities become reality. Whether you\'re engineering intelligent networks, advancing sovereign AI cloud platforms, strengthening cybersecurity, designing seamless customer experiences or driving sustainable innovation, you\'ll be part of teams shaping the future of technology.Backed by decades of expertise and driven by a culture of continuous learning and innovation, Singtel offers the scale, opportunities and support to help you grow your career while making a difference where it matters most.Role Summary

• Responsible for ensuring the high availability, reliability, and performance of our OpenShift on-prem AI platform
• Lead proactive monitoring, outage detection, and incident response to minimize downtime and operational risk
• Design and maintain disaster recovery and business continuity processes to safeguard critical AI workloads
• Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform
• Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations

How You Will Make An Impact

• Lead availability monitoring, outage detection, and performance optimization of our OpenShift on-prem AI platform
• Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity
• Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement
• Handle security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices
• Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows
• Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives
• Lead AIDA AI platform operations function and coordinate distribution of work within team

Skills For Success

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 10 years of experience in on-prem platform administration and/or operations
• Deep expertise in OpenShift platform operations and monitoring services including Elastic Search, Grafana and OpenTelemetry
• Strong background in incident management, SRE practices, and disaster recovery design
• Hands-on experience with security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection
• Proficiency in infrastructure-as-code and automation scripting (Ansible)
• Familiarity with AI/ML infrastructure (GPU, model hosting) and their operational demands
• Knowledge of security compliance frameworks (ISO 27001, CIS, NIST)
• Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios
• Forward thinking ability to identify possible failure scenarios and formulate effective response plans

Are you ready to say hello to BIG Possibilities?

Join Singtel to shape what\'s next and accelerate your career through meaningful work, continuous learning, and real impact.