AI Chatbot Product Manager Intern

SHOPEE SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 13,000 - 27,000; Full time

Job summary

Shopee Singapore Private Limited is seeking an intern for its Product Management team, focused on building an AI assistant for Southeast Asia and beyond. You will own feature work from framing problems to launch and post-launch analysis, collaborating with design, engineering, and algorithm teams to push model capability forward.

You will research user communication, design multi-scenario interactions, and assist in strategy execution, including prompt engineering, and data-driven iteration

Qualifications

• Pursuing a Bachelor's or Master's in CS/IS/Analytics or related field.
• Ability to translate user experience problems into an LLM product solution or skill design.
• Clear structured thinking and comfort with systems abstraction.
• Strong communication and coordination across algorithm, engineering, and research partners.
• Genuine enthusiasm for AI with knowledge of large model technology.
• Full-time interns preferred; Part-time interns who can commit at least 3 days a week are welcome to apply.

Responsibilities

• Research how AI products communicate with users and help build a long-term model of user context and preference.
• Investigate and ship interaction improvements across QA responses, task handling, and engagement mechanics.
• Work hands-on with interaction strategy design, prompt engineering, and skills definition and optimization.
• Support chatbot features end to end: framing problems, sizing impact, prioritization, system design, launch, and iteration.
• Contribute to iterating chatbot evaluation standards with cross-team collaboration to improve user satisfaction.
• Analyze competitive landscape and turn findings into product proposals for positioning decisions.
• Collaborate with design, engineering, and algorithm teams to advance model capabilities through strategy iteration.

Skills

Structured thinking

Systems abstraction

Strong communication

Coordination

AI enthusiasm

SQL

Product analytics

Education

CS/IS/Analytics degree

Job description

The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.

About the Team:

We're building an AI assistant, serving users across Southeast Asia and global markets. As an intern here you'll own real feature work from framing the problem through launch and post-launch analysis.

Job Description:

What You'll Do

• Conversation & user understanding — Research how AI products communicate with users at depth, and help build a long-term, compounding model of individual user context and preference.
• Multi-scenario interaction design — Investigate and ship interaction improvements across QA responses, task handling, and community/social engagement mechanics.
• Strategy execution — Work hands-on with interaction strategy design, prompt engineering, and Skills definition and optimization.
• Full lifecycle involvement — Support chatbot features end to end: problem framing, impact sizing, prioritization, system design, launch, and data-driven iteration.
• Evaluation framework — Contribute to iterating our chatbot evaluation standards. Work with algorithm, operations, and annotation teams to run evaluation cycles, refine model strategy, resolve live bad cases, and lift user satisfaction.
• Market & competitive research — Analyse the competitive landscape and turn findings into product proposals that inform real positioning decisions.
• Cross-functional partnership — Collaborate closely with design, engineering, and algorithm teams to push model capability forward through strategy iteration.

Requirements:

What We're Looking For

• Currently pursuing a Bachelor's or Master's Degree in Computer Science, Information Systems, Business Analytics, Mathematics or a related field is preferred
• Ability to take a specific user experience problem, abstract it into a logical concept, and translate it into an LLM product solution or Skill design — this is the core skill we're hiring for.
• Clear structured thinking and comfort with systems abstraction; able to independently break down and make progress on complex product strategy problems.
• Strong communication and coordination skills — you can pull together input from algorithm, engineering, and research partners and keep a project moving.
• Genuine enthusiasm for AI, with a solid grasp of large model technology and where the field is heading.
• Full-time interns preferred (3-6 months), Part-time interns who can commit at least 3 working days a week are also welcome to apply

Nice to Have

• Prior internship experience in AI product management, e-commerce AI customer service, or conversational AI systems.
• Experience in a strategy PM capacity — designing rules or strategies and following them through to measured online impact.
• Project or internship experience in search, recommendation, or ranking.
• Hands-on exposure to LLM/AIGC capability building or core strategy planning.
• Familiarity with prompt engineering, RAG, or multi-agent architectures.
• Strong data sense — you can read a metric movement, form a testable hypothesis about what's driving it, and design the check. Comfort with SQL or product analytics tools.