Agency Digital Transformation Manager (1 Year Contract)

PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Prudential Assurance Company Singapore (Pte) Limited is seeking a Digital Product Owner to lead design, requirements, and platform features central to agency productivity and recruitment. You will translate agent needs into scalable platform capabilities and manage UAT, release readiness, and performance evaluation.

Lead cross‑functional delivery across Digital Enablement, Tech, Data, Finance, Group Agency, and agency stakeholders, aligning roadmaps and minimizing bottlenecks.

Qualifications

• Bachelor's degree required in business, technology, digital, or related field.
• 6–9 years' experience in digital product ownership, agency/distribution strategy, or transformation in financial services.
• Proven track record in leading digital delivery with cross-functional stakeholders.
• Experience driving digital adoption within sales or distribution ecosystems is a strong advantage.
• Strong understanding of agency sales dynamics and frontline needs.

Responsibilities

• Digital Design & Product Ownership: lead design of business requirements, UAT, release readiness, defect management, and platform performance evaluation.
• Cross‑Functional Orchestration: coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, and agency force stakeholders.
• Adoption & Agency Force Activation: drive adoption strategies, training plans, and behavioural nudges to embed digital usage amongst the agency force.
• Strategic Planning & Stakeholder Management: support business planning, performance reporting, and provide updates to senior stakeholders.

Skills

Product ownership

Cross-functional influence

Data‑driven mindset

Communication

Agency workflows

Execution discipline

Education

Bachelor's degree in business/technology/digital

Job description

Key Responsibilities

• Digital Design & Product Ownership
• Lead business design, requirements, and standards for digital initiatives central to agency productivity and recruitment.
• Translate agent and leader needs into platform features that are scalable and fit‑for‑purpose.
• Delivery Governance & Readiness
• Lead design of business requirements, UAT, release readiness, defect management, and platform performance evaluation.
• Define adoption criteria and ensure features meet business value outcomes.
• Cross ‑ Functional Orchestration
• Coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, Group Tech and agency force stakeholders.
• Align roadmap and execution cycles across functions to avoid bottlenecks.
• Maintain structured communication across teams to ensure alignment of roadmaps, timelines, and dependencies.
• Adoption & Agency Force Activation
• Drive adoption strategies, segmentation insights, training plans, and behavioural nudges to embed digital usage amongst the agency force.
• Provide insights and recommendations to improve feature design, usage behaviour, and overall platform performance.
• Partner with Agency Leaders to ensure solutions are used effectively.
• Strategic Planning & Stakeholder Management
• Support of Head of AST in business planning, QBPR, Steering Committee and performance reporting for digital initiatives.
• Work with Head of AST to provide structured updates and insights to CAO, CITO, and CSTO stakeholders.

Qualifications & Experience

• Bachelor's degree in business, Technology, Digital, or related field.
• 6-9 years' experience in digital product ownership, agency/distribution strategy, or transformation in financial services.
• Proven track record in leading digital delivery with cross‑functional stakeholders.
• Experience driving digital adoption within sales or distribution ecosystems is a strong advantage.
• Strong understanding of agency sales dynamics and frontline needs.

Key Skills & Traits

• Strong product ownership and digital design capability
• Excellent cross‑functional influence and stakeholder management
• Data‑driven mindset with comfort in qualitative and quantitative insights
• Strong communication skills with ability to synthesize complexity
• Practical understanding of agency workflows and sales behaviour
• High resilience, structured thinking, and execution discipline