Agency Digital Transformation Leader

Prudential plc; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Prudential plc in Singapore seeks a seasoned Leader, Agency Digital Transformation to partner with the agency business and guide flagship digital platforms from design through delivery.

You will lead a cross-functional team, align roadmaps, drive adoption, and ensure outcomes are realized for a fast-paced financial services environment.

The role requires 8–10 years in digital product ownership or transformation with strong leadership and communication skills.

Qualifications

• Bachelor’s degree in Business, Technology, Digital or related field.
• 8–10 years’ experience in digital product ownership, agency/distribution strategy, or transformation within financial services.
• Proven track record leading digital delivery with cross-functional stakeholders.
• Experience leading teams or mentoring colleagues is preferred.
• Experience supporting senior management reporting or ACR-related deliverables is an advantage.
• Experience driving digital adoption within sales or distribution ecosystems is a strong advantage.

Responsibilities

• Lead business design, requirements, standards and prioritisation for digital initiatives central to agency productivity and recruitment.
• Translate agent and leader needs into platform features that are scalable and fit-for-purpose.
• Provide guidance and oversight to Agency Digital Transformation Managers on business design and solutioning.
• Oversee business requirements, UAT, release readiness, defect management and platform performance evaluation across the digital portfolio.
• Define adoption criteria and ensure initiatives meet business value outcomes.
• Drive resolution of critical risks, issues and dependencies.
• Lead and develop the Agency Digital Transformation team.
• Prioritise resources and delivery across digital initiatives.
• Establish delivery standards, governance and ways of working to ensure consistent execution.
• Coordinate delivery across Digital Enablement, Tech, Data, Finance, Group Agency, Group Tech and agency stakeholders.
• Align roadmaps and execution cycles across functions to avoid bottlenecks.
• Maintain structured communication across teams to ensure alignment of priorities, timelines and dependencies.
• Drive adoption strategies, segmentation insights, training plans and behavioural nudges to embed digital usage across the agency force.
• Provide insights and recommendations to improve feature design, user behaviour and overall platform performance.
• Partner with Agency Leaders to ensure solutions are adopted effectively and deliver intended outcomes.
• Support business planning, QBPR, Steering Committee and performance reporting for digital initiatives.
• Lead and support ACR preparation and writing, including synthesis of key achievements, business impact, and forward plans.
• Provide structured updates and insights to senior business and technology stakeholders.
• Support prioritisation, investment planning and business case development for digital initiatives.

Skills

Product ownership

Leadership

Stakeholder management

Data-driven

Communication

Agency workflows

Education

Bachelor’s degree in Business, Technology, Digital or related field

Job description

Prudential plc in Singapore seeks a seasoned Leader, Agency Digital Transformation to partner with the agency business and guide flagship digital platforms from design through delivery.

You will lead a cross-functional team, align roadmaps, drive adoption, and ensure outcomes are realized for a fast-paced financial services environment.

The role requires 8–10 years in digital product ownership or transformation with strong leadership and communication skills.