After-Sales Operations Lead: Workshop & Repairs

COSMOPOLITAN ENGRG. SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

COSMOPOLITAN ENGRG. SERVICES PTE LTD is seeking a Workshop Supervisor to oversee Singapore workshop operations, coordinating technicians, and ensuring timely handling of parts and vehicle services. You will monitor repair progress and maintain service standards.

You will troubleshoot vehicle issues, prepare quotes, order spare parts, and follow up with customers to ensure satisfaction. Strong communication and composure under pressure are essential.

Qualifications

• Candidates must have automotive trade knowledge and basic service skills.
• Good communication and customer-facing abilities are required.
• Ability to work under time pressure and manage multiple tasks.

Responsibilities

• Oversea workshop operations.
• Attend to matters relating to material handling equipment such as forklift & stackers, and commercial vehicle maintenance and repair services.
• Troubleshoot & diagnose vehicle problems.
• Job distribution to technicians.
• Ensure that all customers' inquiries are attended to promptly.
• Follow up with customers on issues pertaining to their vehicles.
• Prepare quotation pertaining to repair and replacement of parts.
• Order Spare Parts
• Monitor job process and perform quality checks after repair jobs are done.

Skills

Customer service

Communication

Team coordination

Problem solving

Education

GCE N-Level or NiTEC in Automotive Trade

Job description

COSMOPOLITAN ENGRG. SERVICES PTE LTD is seeking a Workshop Supervisor to oversee Singapore workshop operations, coordinating technicians, and ensuring timely handling of parts and vehicle services. You will monitor repair progress and maintain service standards.

You will troubleshoot vehicle issues, prepare quotes, order spare parts, and follow up with customers to ensure satisfaction. Strong communication and composure under pressure are essential.