Aesthetic Patient Care & Scheduling Specialist

Self Aesthetics Medical Clinic; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Self Aesthetics Medical Clinic in Singapore is seeking a Customer Service Officer Specialist to manage inquiries across calls, social media, and emails, while providing accurate information about our treatments and products to patients and potential clients.

You will assist with scheduling appointments, changes, reminders, and coordinate with the operations team to ensure queries are addressed, while maintaining confidentiality and thorough records.

Qualifications

• Experience in Beauty, Wellness or Aesthetic industry is a MUST.

Responsibilities

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.
• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.
• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.
• Collaborate with the operation team to ensure customer queries are addressed.
• Maintain patient confidentiality and adhere to data protection regulations.
• Keep records of customer interactions, process customer accounts, and file documents.
• Calling of leads to book appointment and ensure appointment is turned up.

Skills

Customer service

Multichannel communication

Scheduling appointments

Confidentiality

Job description

Self Aesthetics Medical Clinic in Singapore is seeking a Customer Service Officer Specialist to manage inquiries across calls, social media, and emails, while providing accurate information about our treatments and products to patients and potential clients.

You will assist with scheduling appointments, changes, reminders, and coordinate with the operations team to ensure queries are addressed, while maintaining confidentiality and thorough records.