Admissions Executive (11-month contract), OAFA

Singapore Management University; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

Singapore Management University in Singapore seeks an Admissions Officer for the Office of Admissions and Financial Assistance (OAFA). You will administer immersion programmes for international high school students, coordinate with SMU units on programme delivery, and liaise with external vendors to manage selections and offers.

You will support admissions operations during peak season, arrange interviews, follow up on documentation, and assist with outreach events.

Qualifications

• University degree with at least 2 years of relevant work experience.
• Meticulous and highly organized with strong administrative skills.
• Proficient in Microsoft Excel and Word.
• Proficient with Zoom and open to learning new systems.
• Strong customer service mindset for diverse stakeholders.
• Willing to work some weekends for interviews or events.
• Willing to travel as required.

Responsibilities

• Administer OAFA's immersion programmes for international high school students.
• Partner with SMU units on programme delivery and content.
• Source for, and liaise with, external vendors.
• Manage selections and offers process.
• Communicate with international participants and guardians.
• Manage all logistics and operations involved.
• Support admissions operations during peak season including interviews and documentation.
• Assist with admissions outreach and signature events like Open House.
• Other duties as assigned.

Skills

Attention to detail

Multi-tasking

Customer service

Administrative skills

Excel

Word

Zoom

Willing to learn

Weekend availability

Willing to travel

Education

University degree

Tools

Microsoft Excel

Microsoft Word

Zoom

Job description

Responsibilities

• This position is for Office of Admissions and Financial Assistance (OAFA).
• Administer OAFA's immersion programmes for international high school students, including:
  • Partnering with units across SMU on programme delivery and content.
  • Sourcing for, and liaising with, external vendors.
  • Managing the selections and offer process.
  • Communicating with international participants and their guardians.
  • Managing all necessary logistics and operations involved.
• Support admissions operations and processes during the peak admissions season, including arranging admissions and scholarships interviews, following up with applicants on their documentation and application materials, and supporting admissions events for offerees. These include: -
  • Reviewing each application individually to verify the authenticity and accuracy of applicants' high school results and other relevant details.
  • Setting up interview sessions for faculty members to conduct applicant interviews.
  • Contacting applicants to inform them of their scholarships outcomes.
  • Contacting applicants to inform them of their interview dates/times.
  • Handling applicants' requests to change programme / appeal their admissions decision.
  • Updating of applications on SMU's applications portal.
  • Handling applicants' queries.
• Support admissions outreach efforts and signature events as part of the undergraduate admissions team, including event management support for mega events such as Open House, Discovery Days, and more.
• Other duties as assigned.
  

Qualifications

• University degree in any qualification with at least 2 years of relevant work experience.
• Meticulous, with strong administrative skills and the ability to multi-task across different projects.
• Highly proficient with Office tools such as Microsoft Excel and Microsoft Word.
• Highly proficient with technology tools such as Zoom, and willing to learn new systems.
• Strong customer service mindset with the ability to respond to different types of personalities across different age groups.
• Ability to work on some weekends, if there are interviews or events on Saturdays.
• Willing to travel.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.