Account Specialist Malaysia Customer Service 21-October-2026

TDCX; Singapore; Hybrid; SGD 33,000 - 67,000; Full time

Benefits offered by this job

Attractive remuneration and perks

Comprehensive medical, insurance and S

World-class workspaces

Learning and development plans

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX is a Singapore-headquartered leading global BPO company providing customer experience, sales and digital marketing services, and content moderation for clients across various industries. With over 20,000 employees across 39 locations, TDCX offers comprehensive coverage in Asia, Europe and the United States. More information at www.tdcx.com.

Join a world-class team with coaching and mentoring, world-class workspaces, and a strong culture designed to help you Be More at work.

Qualifications

• Diploma or higher in any field (degree preferred).
• 2 years of related work experience preferred; fresh graduates welcome.
• Strong time management and ability to handle multiple tasks in a fast-paced environment.
• Excellent written and spoken English; good communication with the supporting market.

Responsibilities

• Build strong relationships with customers by delivering best-in-class experience and identifying opportunities to improve performance.
• Collaborate with other departments to better assist customers.
• Own talent brand campaigns to meet client objectives and provide ROI insights.
• Partner with product teams to enhance service offerings and campaign tools to meet customer needs.
• Support customer communications and education, ensuring a top-tier experience.

Skills

Time management

Multi-tasking

Communication skills

English proficiency

Computer literacy

Education

Bachelor's degree or higher

Job description

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance
• Partner with different departments to assist better for customers
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights
• Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met
• Support customer communication and education including a best-in-class experience and ad hoc education needs
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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BPO, Quality Manager, Advertising, Operations, Quality, Customer Service, Marketing