Account Manager

Prudent Innovation Services Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Prudent Innovation Services Pte Ltd in Singapore is seeking an Account Manager to lead relationships with airlines, MROs, and helicopter operators. This full-time, on-site role focuses on inquiries, quotations, order coordination, and timely issue resolution, collaborating with procurement, logistics, and technical teams to ensure service excellence.

You will maintain accurate customer records, prepare reports, and seek opportunities for upselling or cross-selling, while upholding high standards

Qualifications

• CRM and sales experience in aviation or related industries.
• Strong communication and negotiation skills.
• Ability to manage multiple accounts and timelines.
• Proficient in English; additional languages a plus.
• Diploma or degree in business, aviation, logistics or related field.

Responsibilities

• Manage and grow relationships with aviation clients such as airlines, MROs and helicopter operators.
• Handle customer inquiries, quotations, orders and deliveries; ensure timely issue resolution.
• Collaborate with procurement, logistics and technical teams for account support.
• Maintain accurate customer records and prepare account reports; contribute to process improvements.

Skills

Customer relationships

Sales & negotiation

English proficiency

CRM software

Organizational skills

Team collaboration

Aviation industry knowledge

Education

Diploma or degree in business, aviation, logistics

Background in aviation or industrial B2B sales

Tools

CRM systems

Spreadsheets

Office software

Job description

Company Description

Prudent Innovation Services Pte Ltd is dedicated to raising the standard of services provided to the aviation industry and achieving high levels of customer and supplier satisfaction. The company supports major aircraft platforms such as Airbus, Boeing, and ATR with consumables, expendables, rotables, repair management, and aircraft ground support equipment. It also offers a wide range of spare parts for Airbus, Bell, and Sikorsky helicopters. By focusing on reliability, product range, and service quality, Prudent Innovation Services helps aviation customers maintain safe and efficient operations.

Role Description

The Account Manager is a full-time, on-site role based in Singapore. This role is responsible for managing and growing relationships with aviation industry clients, including airlines, MROs, and helicopter operators. Day-to-day tasks include handling customer inquiries, preparing quotations, coordinating orders and deliveries, and ensuring timely resolution of issues. The Account Manager will collaborate closely with internal teams for procurement, logistics, and technical support, while monitoring account performance and identifying opportunities for upselling or cross-selling. The role also involves maintaining accurate customer records, preparing account reports, and contributing to process improvements that enhance customer satisfaction.

Qualifications

• Customer relationship management skills, including account servicing, stakeholder communication, and follow-up capabilities.
• Sales and negotiation skills with experience in handling quotations, contracts, and commercial discussions.
• Basic understanding of aviation products and services, such as aircraft consumables, rotables, and spare parts, or willingness to learn quickly.
• Strong organizational and coordination skills to manage orders, timelines, and multiple customer requirements simultaneously.
• Proficiency in business communication in English, both written and verbal; additional language skills are an advantage.
• Comfort with using CRM systems, spreadsheets, and standard office software to track accounts and prepare reports.
• Ability to work collaboratively with cross-functional teams and maintain a professional, service-oriented approach.
• Relevant diploma or degree in business, aviation, logistics, or a related field; prior experience in aviation or industrial B2B sales is beneficial.