Account Manager

Aspire; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

Aspire is building the financial operating system for global founders, enabling cross-border banking and automation. This role focuses on owning revenue outcomes across Aspire's strategic accounts, driving renewal, expansion, and retention with data-driven insights.

You will partner with Sales, Product, and Operations to implement account strategies, forecast performance, and protect NR R while expanding wallet share in a dynamic fintech environment in Singapore.

Qualifications

• 5–6 years of experience in Customer Success, Account Management, or similar revenue-focused roles.
• Mandarin fluency is a must.
• Proven track record of managing high-value accounts and driving revenue/retention.
• Strong analytical and forecasting skills with data-driven decision making.
• Exposure to automation/AI tools for renewal cycles or segmentation is a plus.

Responsibilities

• Own a portfolio of high-value accounts with renewals, retention, and net revenue expansion.
• Build a proactive renewal and expansion pipeline to drive revenue growth and minimise churn.
• Develop and execute strategic account plans aligned to commercial targets and wallet share.
• Lead renewal negotiations, pricing discussions, and expansion proposals with clients.
• Use data-driven insights to forecast portfolio performance and identify revenue risk to protect NR R.
• Collaborate with Sales, Product, and Operations to drive account strategy and successful product rollouts.

Skills

Mandarin proficiency

Upsell & renewals

Data analytics

Forecasting

Job description

Founders today are building global companies from day one — but the systems that manage their money were built for a different era. Aspire exists to change that!

We're building the financial operating system for global founders, bringing banking, software, and automation into a single platform so businesses can move faster across borders and stay focused on building.

Aspire is built by people who think from first principles, care deeply about solving hard problems, and take real ownership of their work. Our team brings global experience from leading fintech and technology companies, and many of us are former founders and operators who understand what it takes to build thoughtfully, make trade-offs, and deliver at scale in a global environment.

Backed by leading global investors including Y Combinator, Peak XV, and Lightspeed, Aspire has been trusted by more than 50,000 startups and growing businesses worldwide to manage their finances since 2018. Together with partners like J.P. Morgan, Visa, and Wise, we're building for the next generation of global companies.

About the role

This role is all about owning revenue outcomes across Aspire's most strategic accounts. You'll be a commercial partner to our highest-value clients — driving expansion, deepening engagement, and protecting net revenue retention (NRR). It's a growth-driven role where you'll lead renewal conversations, spot upsell and cross-sell opportunities, and use data to keep your portfolio healthy and expanding.

About the team

Our Commercial tribe drives revenue growth across Aspire's sales, account management, and partnership motions. You'll work closely with customer-facing teams to win, grow, and retain the businesses that rely on Aspire.

What you'll own

• Manage a portfolio of high-value accounts with full accountability for renewals, retention, and net revenue expansion (upsell and cross-sell)
• Build and manage a proactive renewal and expansion pipeline, ensuring predictable revenue growth and minimising churn
• Develop and execute strategic account plans tied directly to commercial targets, identifying opportunities to increase product adoption and wallet share
• Lead commercial conversations with clients, including renewal negotiations, pricing discussions, and expansion proposals
• Use data-driven insights to forecast portfolio performance, identify revenue risk, and take action to protect and grow NRR
• Partner with Sales, Product, and Operations to drive account strategy, ensure successful product rollouts, and unlock expansion opportunities across Aspire's offerings

What you need to be successful

• 5–6 years of experience in Customer Success, Account Management, or similar revenue-focused roles in fintech, banking, or SaaS
• Proficiency in Mandarin is a must
• Proven track record of managing high-value accounts and delivering measurable revenue, retention, or expansion results
• Strong analytical and forecasting skills, with the ability to use data to identify revenue opportunities and predict risk
• Experience with data-centric or scaled CS motions focused on revenue efficiency is a plus
• Prior exposure to automation and AI tools that improve renewal cycles, upsell targeting, or customer segmentation is a plus
• Knowledge of fintech products, payments, or digital banking solutions is a plus
• Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools (e.g. Claude, n8n, etc.) and frameworks to solve real‑world problems at Aspire

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Aspire. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Aspire may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Aspire's Candidate Privacy Notice.