Account Manager

Concentrix; Singapore; On-site; SGD 48,000 - 88,000; Full time

Job summary

Concentrix in Singapore seeks an account management professional to drive retention and growth for advertiser or agency portfolios. You will monitor campaign performance, provide data-driven optimization, and collaborate with product and sales teams to scale budgets.

The role requires 2+ years in digital advertising or ad tech, strong communication, and familiarity with CRM systems like Salesforce. You will guide clients through new formats and AI-driven capabilities while maintaining strong

Qualifications

• Bachelor's degree preferred; 2+ years in account management, client services, or customer success in digital advertising or ad tech.
• Strong understanding of campaign performance metrics (CTR, conversion rate, ROAS).
• Experience managing and growing advertiser budgets across digital channels; ability to analyze data and translate insights into actionable recommendations.
• Strong communication and relationship management skills.
• Familiarity with AI-driven advertising or emerging ad formats is a plus.

Responsibilities

• Manage a portfolio of advertiser or agency accounts, driving retention, growth, and long-term value through campaign success.
• Monitor campaign performance and provide data-driven recommendations to optimize outcomes.
• Identify opportunities for upsell, cross-sell, and increased budget allocation based on performance and new capabilities.
• Act as the primary post-sale contact, ensuring a high-quality experience for advertisers or agencies.
• Conduct regular business reviews with advertisers, sharing insights and strategic recommendations.
• Collaborate with product and technical teams to address campaign issues and improve performance.
• Proactively identify risks to retention or performance and implement mitigation strategies.
• Educate advertisers on new ad formats, targeting capabilities, and platform enhancements.
• Use data and insights to guide advertisers toward best practices in AI-driven advertising.
• Maintain strong CRM discipline, tracking account health, opportunities, and engagement.
• Partner with Customer Acquisition Representatives to ensure smooth onboarding and campaign launch.
• Advocate for customer needs internally, providing feedback to improve product and go-to-market strategies.
• Build strong relationships with key stakeholders, positioning the platform as a strategic advertising partner.
• Meet or exceed revenue retention and growth targets within assigned accounts.

Skills

Account management

Client services

Customer success

Campaign metrics

Data analysis

Communication

Relationship management

Salesforce CRM

AI advertising

Multitasking

Education

Bachelor's degree

Tools

Salesforce

Job description

• Manage a portfolio of advertiser or agency accounts, driving retention, growth, and long-term value through campaign success.
• Monitor campaign performance and provide data-driven recommendations to optimize outcomes.
• Identify opportunities for upsell, cross-sell, and increased budget allocation based on performance and new capabilities.
• Act as the primary post-sale point of contact, ensuring a high-quality experience for advertisers or agencies.
• Conduct regular business reviews with advertisers, sharing insights, trends, and strategic recommendations.
• Collaborate with product and technical teams to address campaign issues and improve performance.
• Proactively identify risks to retention or performance and implement mitigation strategies.
• Educate advertisers or agencies on new ad formats, targeting capabilities, and platform enhancements.
• Use data and insights to guide advertisers or agencies toward best practices in AI-driven advertising.
• Maintain strong CRM discipline, tracking account health, opportunities, and engagement.
• Partner with Customer Acquisition Representatives to ensure smooth onboarding and campaign launch.
• Advocate for customer needs internally, providing feedback to improve product and go-to-market strategies.
• Build strong relationships with key stakeholders, positioning the platform as a strategic advertising partner.
• Meet or exceed revenue retention and growth targets within assigned accounts.

Qualifications

• Bachelor’s degree preferred. 2+ years of experience in account management, client services, or customer success in digital advertising or ad tech.
• Strong understanding of campaign performance metrics (e.g., CTR, conversion rate, ROAS).
• Experience managing and growing advertiser budgets across digital channels. Ability to analyze data and translate insights into actionable recommendations.
• Strong communication and relationship management skills.
• Familiarity with AI-driven advertising or emerging ad formats is a plus.
• Experience with Salesforce.com or similar CRM systems required.
• Highly organized and capable of managing multiple accounts in parallel.
• Problem-solving mindset with a proactive approach to client success.
• Ability to operate in a fast-evolving, innovative product environment.