Account Manager

DSTNCT Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DSTNCT is seeking an experienced Account Manager to lead and manage the Account Management team. You will engage with senior clients, oversee multiple campaigns, and ensure delivery excellence across digital strategy and execution.

You will drive growth by expanding budgets, maintaining strong client partnerships, and guiding teams to deliver high-quality work that meets client expectations and agency standards.

Qualifications

• Minimum 5-6 years’ agency-side experience in a digital strategy and/or execution role.
• Experience leading a team to deliver best-in-class client campaigns.
• Experience managing senior client relationships.
• Excellent organisational and project management skills.
• Pro-active attitude with a can-do approach.
• Strong attention to detail and strategic thinking.
• Ability to perform under pressure and manage multiple priorities.
• Excellent communication and interpersonal skills; confident presenter.
• Demonstrated ability to sell value and manage client relationships.

Responsibilities

• Lead and manage the Account Management team.
• Maintain strong client relationships and grow budgets year over year.
• Oversee campaigns from planning to delivery; ensure quality and on-time output.
• Balance client needs with agency interests and provide strategic advisement.
• Collaborate with Management and Creative teams weekly; respond to information requests.
• Implement and monitor processes followed by the Account team.

Skills

Agency experience

Team management

Client relationships

Project management

Communication

Attention to detail

Strategic thinking

Work under pressure

Presentations

Commercial mindset

Job description

AGENCY FOR THE NEXT GEN

We are all about the next generation. Next generation of consumers. Next generation of platforms. Next generation of content. Next generation of brands.
That’s what gets us up every day. Working with brands to be at the forefront of the next generation. To create relevant and industry-defining work. Whether it’s to better align on the brand’s business challenges, understand the people they need to reach, tell the stories they’ve always wanted to tell or to identify the best direction to get there – when brands work with us, they get a team who knows that if we don’t rethink everything, we change nothing.

What We Do

We may be a creative agency but we are most certainly not in the business of advertising. We are in the business of understanding the human psyche.

• Integrated Marketing
• Products and Platforms
• Social and Content
• Branding
• UI/UX
• Experiential
• Data & Technology

Culture

Working at DSTNCT means joining a group of people who are passionate about doing great work. Work that challenges the status quo. Work that inspires new ways of thinking. Work that makes people’s lives just a tad bit easier.
It’s a code that we live by. A way of life. Don’t believe us? Talk to us and we will show you a preview of our Culture Code to see what we mean.
There are a few things that make us all tick. Being open and taking chances. Taking pride in your work. Doing the right thing. Working as a team. Being resourceful and solving problems. We’ve always believed that you’re the average of the 5 people you surround yourself with. It’s time to ask yourself: What kind of people do you want to be around with?

Your Role

We are looking for an experienced Account Manager to lead and manage the Account Management team. He needs to have a strong understanding of the advertising/marketing landscape and be passionate about the job.
While leading the Account Management team, he is also required to manage multiple clients and oversee the ongoing projects in the agency.

Responsibilities

Client Relationships:

• You are required to be client facing, receiving new briefs and building a strong relationship with the client.
• You are also required to grow the account, securing bigger budgets and retain the account year on year.
• Effective management of client expectations is essential; support your teams to ensure the timely and accurate delivery of all aspects of campaign management, identifying improvements to ways of working where required.
• You are required to balance between building client support, and playing the adviser role to safeguard the Agency’s interest.

Team Management:

• You will have to manage the Account Management team, grooming and nurturing the team to be better leaders of their own which include the setting of personal objectives and performance reviews.
• A weekly work-in-progress check-in is required to be carried out in the team.
• Delegation of the appropriate amount of task to ensure acceptable workload.
• Identifying opportunities for your executives to take ownership of task or projects (under your supervision) to aid his development.
• Giving the executives adequate room for them to grow within their roles and eventually beyond.

Project Management:

• You are to handle all aspect of client campaigns from planning to delivery.
• You are also required to be the quality control officer, ensuring that all content that goes out is vetted through and to meet the standards of the Agency.
• Resolve potential/escalated issues and roadblocks of assigned accounts.

Integration of Teams:

• You will be in contact with the Management and Creative on a weekly basis.
• You are also required to respond to information request from the Management and the Account Directors.

Work closely with the Managing Director and Account Director to deliver new business RFPs and pitches as required.

Processes:

You are to ensure that processes are managed and that the Account team follows these processes.

Requirements

• Minimum 5-6 years’ agency side experience in a digital strategy and/or execution role.
• Experience managing a team to deliver best in class client campaigns.
• Experience managing senior client relationships.
• Excellent organisational skills – Efficient and great project management skills.
• Pro-active attitude and determined – Willing to take on any challenge and task assigned to you.
• An eye for details.
• Strategic thinker.
• The ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Articulate presenter, with the ability to present to senior clients and internal agency teams, comfortable with showing what data means and how we can take action based upon it.
• Commitment to delivering first-class work every time, and never leave a quality issue unchecked.
• Highly commercial – selling value, negotiation, client relationship management skills, how to be a trusted business advisor

DSTNCT reserves the right to modify this job description by giving written notice to you.