Account Director

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Account Director for Integrated Facilities Management (Technology) in Singapore. You will lead regional account plans, manage key client relationships, and drive growth across office and tech lab facilities with a strong emphasis on AI-driven initiatives.

You will oversee a high‑performing team, align delivery with HX targets, and report through the APAC leadership. Excellent communication and a global mindset are essential for success.

Qualifications

• 10–15 years of experience in real estate with strength in facilities account management
• Experience running multiple teams across locations and countries
• Balance client interests with firm growth and profitability
• Strong leadership capabilities and stakeholder relationship skills
• Translate client needs into growth opportunities and new services
• Excellent communication with senior leaders and trusted presence

Responsibilities

• Establish the vision and strategy for regional account plans and ensure service delivery meets contractual obligations
• Build and manage relationships with key stakeholders as the single point of contact for service delivery and escalation
• Lead a high-performing team with coaching and feedback and refresh capabilities as needed
• Drive financial performance by achieving revenue, expenses, and debtor targets while identifying cross-selling opportunities
• Develop and implement the global HX program in the region and monitor HX targets
• Oversee contract management, ensuring KPI and service level adherence
• Role focuses on facilities management and project management for office and tech lab facilities
• Covers regional initiatives with AI tools/tech and benchmarks for improvement
• Champion inclusion and diversity and participate in quarterly and global reviews
• Conduct Quarterly Business Reviews and engage in global QBRs for consistency

Skills

Facilities account management

Project management

Strategic portfolio management

Workplace strategy

Employee experience

Cross-functional leadership

Client relationship management

Tools

AI tools

Job description

Account Director – Integrated Facilities Management (Technology)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As an Account Director at JLL, you'll be accountable for developing and implementing strategic account plans that delight our clients and ensure healthy, long-term partnerships. You'll anticipate client needs and deliver beyond contractual commitments while building financial plans that exceed revenue and profitability targets. Leading a team of talented individuals across office and tech lab facilities, you'll deliver integrated multi-disciplined services including facilities management and project management. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. In this role, you'll work alongside the Work Dynamics leadership team to understand the firm's strategy and translate those goals into business opportunities and measurable success. The Account Director reports to the APAC Managing Director (matrixed to the Global IFM Account Director). You'll be an innovative, forward‑thinking leader with the highest ethical standards who can build effective relationships, drive results, and inspire your team to achieve operational excellence.

What your day‑to‑day will look like

• Establish the vision and strategy for regional account plans, ensuring clients receive exceptional service delivery and experience that meets and exceeds contractual obligations
• Build and manage relationships with key stakeholders in the client organization, serving as the single point of contact for service delivery and escalation
• Lead a high‑performing team through regular coaching and feedback, providing recognition and taking proactive action to refresh and enhance team capabilities when needed
• Drive financial performance by achieving agreed revenue, expense, and debtor targets while identifying opportunities for cross‑selling services and meeting growth objectives
• Develop and implement the global Human Experience (HX) program in your region, ensuring delivery of HX targets through annual surveys and maintaining best‑in‑class culture
• Oversee contract management, ensuring adherence to requirements and achievement of key performance indicators and service levels
• Role is focused primarily on facilities management and project management
• Covers office and tech lab facilities only. Explicit focus on driving regional initiatives with AI tools/tech
• Manage regional initiatives, with a focus on AI, drive client‑specific programs such as savings targets and benchmarking, and source best practices to continuously improve account performance
• Champion inclusion and diversity across your team, building a diverse group of talented individuals aligned with JLL's Regional and Global Diversity & Inclusion strategy
• Conduct Quarterly Business Reviews in your region and participate in global QBRs to maintain consistency in reporting, standard operating procedures, and systems across countries

Required qualifications

• Minimum 10-15 years of experience in real estate, with demonstrated strength in Facilities Account Management and understanding of Project Management, Strategic Portfolio Management, Workplace Strategy, and Employee Experience
• Proven track record managing complex account structures, including running multiple teams across multiple disciplines, locations, and countries
• Experience handling client and firm sensitivities, knowing when to escalate with urgency or how to de‑escalate risks effectively
• Demonstrated ability to balance client interests with those of the firm while translating client needs into existing or new business growth opportunities
• Strong leadership capabilities with expertise in building and growing relationships with stakeholders, peers, subordinates, and wider JLL colleagues at all levels
• Results‑driven approach with ability to translate account plans into solid delivery models and use relevant data to measure performance and make decisive adjustments
• Excellent communication skills with ability to establish credibility, confidence, and presence with leaders and create an environment of strong morale and trust
• Deep understanding of the outsourcing business, real estate industry fundamentals, and various service products to identify opportunities for growth

Location

On‑site –Singapore

Equal Opportunity & Diversity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Employer information

JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.