26992569 Officer, Markets Operations Control

CITIBANK N.A.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Health and well-being programs

Paid parental leave

Learning and development resources

Generous paid time off

Volunteer opportunities

Job summary

Citi’s Markets Ops Control team in Singapore is seeking a high calibre professional to join our global operations hub. The role focuses on compliance with global and regional policies, operational risk controls, records management, and third-party governance to support trading and client services.

Ideal candidates bring 5–7+ years in Tier 1 financial institutions, strong project management and risk mindset, and proven ability to lead diverse teams.

Qualifications

• University degree or equivalent experience.
• 5–7+ years of experience in Tier 1 global financial institutions.
• Ability to work under pressure in fast-paced environments.
• Strong interpersonal skills with senior management.
• Robust risk management and control mindset.
• Excellent project management and UAT skills.
• Self-reliant problem solver with results orientation.
• Proven leadership of diverse teams.

Responsibilities

• Ensure compliance with global and regional policies with focus on Operational Risk, MCA, Information Security and Records Management.
• Manage Records Management related activities.
• Manage access reviews for the supported businesses.
• Manage Outsourcing related reviews and reporting in line with the Third-Party Management Policy.
• Manage MCA testing of the Business activities.
• Manage process reviews and provide recommendations for improvement and automation.
• Manage documentation of Continuity of Business Plans.
• Participate in and/or lead projects as assigned.
• Escalate transaction processing issues and collaborate on a solution.
• Design and analyze moderately complex reports, in coordination with standards set by direct leadership.
• Ensure processes adhere to audit and control policies.
• Perform regulatory controls, account reconciliations, and record retention activities.
• Participate in the periodic General Ledger (GL) proofing exercises.
• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis.
• Facilitating risk close out for market transactions, as an invested Operations partner and advisor for the Organisation.
• Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause.
• Acting as key point of contact for the team across internal and external stakeholders.
• Identifying trends, synergies and weaknesses across products and regions.
• Recommending control enhancements as needed.

Skills

University degree

Experience

Under pressure

Interpersonal skills

Risk management

PM/UAT

Problem solving

Leadership

Education

University degree or equivalent

Job description

Citi’s Markets business provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Markets Ops Control based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Ensure compliance with global and regional functional policies with focus on Operational Risk, Manager’s Control Assessment (MCA), Information Security and Records Management

• Manage Records Management related activities

• Manage access reviews for the supported businesses

• Manage Outsourcing related reviews and reporting in line with the requirements outlined by the Third-Party Management Policy

• Manage MCA testing of the Business activities

• Manage process reviews and provide recommendations for improvement and automation

• Manage documentation of Continuity of Business Plans

• Participate in and/or lead projects as assigned

• Escalate transaction processing issues to the appropriate channels and collaborate on a solution

• Design and analyze moderately complex reports, in coordination with standards set by direct leadership

• Ensure processes adhere to audit and control policies

• Perform regulatory controls, account reconciliations, and record retention activities in accordance with established policies

• Participate in the periodic General Ledger (GL) proofing exercises as directed

• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis

• Facilitating risk close out for market transactions, as an invested Operations partner and advisor for the Organisation.

• Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause.

• Acting as key point of contact for the team across internal and external stakeholders

• Identifying trends, synergies and weaknesses across products and regions

• Recommending control enhancements as needed

As a successful candidate, you’d ideally have the following skills and exposure:

• University degree or equivalent experience

• 5-7+ years of relevant experience in Tier 1 global financial institutions

• Ability to work under pressure and manage to deadlines in a fast-paced environment.

• Strong interpersonal skills and ability to interface with senior management

• Strong risk management and control mindset

• Excellent Project Management/UAT skills

• Self-reliant, excellent problem solver and results oriented

• Demonstrated experience leading people and developing effective and diverse teams.