1 Year Contract AVP, Client Service Manager/ARM (Corporate Banking) #BLM

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a candidate to manage senior client relationships and oversee the resolution of operational issues. You will monitor service levels, conduct root cause analyses, and communicate effectively with clients. The ideal candidate should have strong knowledge of cash management products and experience in stakeholder management. Interested candidates can send their resume to the provided email.

Qualifications

• Experience managing senior stakeholder relationships.
• Understanding of cash management products and market practices.

Responsibilities

• Act as the first point of escalation for regional clients.
• Drive timely resolution of critical issues.
• Monitor recurring issues and implement process improvements.
• Manage client queries regarding banking services.

Skills

Client relationship management

Stakeholder management

Knowledge of cash management products

Job description

Job Responsibilities

• Act as first point of escalation for senior regional clients on service, operational, and transactional matters
• Drive timely resolution of critical issues by coordinating with internal teams across operations, technology, product, and compliance
• Monitor recurring issues, conduct root cause analysis, and implement process improvements
• Manage regional client queries on banking services, cash management, and operational processes with clear and consistent communication
• Liaise with country teams to deliver aligned, unified regional responses and client communications
• Design tailored solutions and identify cross selling opportunities across Transaction Banking, liquidity, and FX
• Conduct regional service review meetings and prepare performance metrics, service levels, issue logs, and transaction trends
• Gather client feedback, document outcomes, track commitments, and ensure follow up actions are executed

Job Requirements

• Strong client relationship and senior stakeholder management
• Knowledge of cash management products and market practices

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

[e-mail]

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.