UX Strategist & Service Designer

Volvo Group; Göteborg; On-site; SEK 500 000 - 700 000; Full time

Job summary

Join Volvo Group as a UX Strategist, where you will lead initiatives to enhance user experience by bridging user-centered design with business strategy. Your expertise will guide teams in delivering value through innovative solutions, ensuring a seamless journey for users. Collaborate with bright minds in a culture that champions care and inclusiveness, contributing to sustainable transport solutions worldwide.

Qualifications

• Experience with large organizations and complex projects.
• Ability to translate design solutions into business value.
• Experience with user story mapping and defining personas.

Responsibilities

• Facilitating business goals and aligning them with user experience.
• Translating design into actionable insights for stakeholders.
• Planning and defining new user experiences.

Skills

Design Thinking

Human-Centered Methodologies

User Experience Design

Business Strategy

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Are you a highly experienced UX Strategist, leading through facilitation and powered with a range of methods and tools from service design, business design, and system thinking?

Who are you? And how can you make an impact?

You are a seriously experienced design thinker with a passion for solving complex business challenges from a customer & user-centric perspective. You have a passion for and understand how to drive innovation contributing to business results by taking an evidence-based approach.

As UX Strategist, you will play a vital part in ensuring a seamless end-to-end experience for users in the aftermarket area, within and beyond organizational divisions.

You are responsible for:

1. Facilitating and defining business goals and strategies,
2. Aligning business goals with end-user experience of products or services, working at the intersection of user-centered design and business strategy,
3. Applying design and design thinking to business challenges,
4. Translating design solutions into value and impact for business stakeholders,
5. Identifying delivery gaps, minimizing redundancies and waste caused by duplicated efforts, and enabling the creation and delivery of successful experiences across organizational divisions,
6. Taking a holistic understanding of the user journey, defining personas/archetypes, and providing user story mapping for effective prioritization,
7. Planning, visualizing, and defining new user and service experiences,
8. Working to connect with front-line personnel who directly or indirectly impact success,
9. Providing insights into the planning and organization of customer experience creation and internal organizational alignment,
10. Applying human-centered methodologies to strengthen business and create viable services and products.

You have prior experience with large organizations and complex projects. You understand technical terminologies and can engage effortlessly with product managers, architects, and software developers. You understand what it entails to work in a digital product-centric operating model. As an outcome-driven professional, you serve as a reliable collaborator across all organizational levels. Your role involves supporting fellow designers in their quest for excellence, and actively contributing to stakeholders’ visions, strategy, and delivery to realize business value. There is only one goal – to help shape future service development to support our customers’ success.

This is us, your new colleagues

The User Experience Design Chapter in Digital Delivery collaborates with other parts of the organization to foster an environment where ideas, thoughts, and opinions can be shared. We are team players with common ambitions, winning together by uncovering user needs through data and insights to improve usability across Volvo Group products and services. Our UX Design Chapter is tasked with ensuring consistent user experience, interaction, and visual treatment, considering a cohesive, findable, credible, accessible, useful, usable, and desirable experience.

Ready to shape tomorrow’s society together with us?

Are you passionate about making an impact through design? Do you thrive in orchestrating and facilitating business, people, and processes to amplify the value of design at scale? Are you eager to share your in-depth experience and foster an environment of open idea exchange? With us, all of this is possible!

Are we the perfect match? Contact us!

We value your data privacy and do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future of efficient, safe, and sustainable transport solutions. Joining Volvo Group offers countless career opportunities across our leading brands. Every day, you will work with some of the brightest minds to leave society in better shape for future generations. We are passionate about our work and thrive on teamwork, with nearly 100,000 people worldwide united by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine working with cutting-edge technologies in a global team across more than 30 countries. We are dedicated to leading tomorrow’s transport solutions, guided by a strong customer mindset and high curiosity. Here, your voice is heard, and your ideas matter.