Tissue Field Service Leader (EMEA)

Valmet Aktiebolag; Karlstads kommun; On-site; SEK 1,200,000 - 1,800,000; Full time

Job summary

Valmet is seeking a Manager, Tissue Field Service to lead its Tissue Field Services organization, guiding Field Service Engineers, Specialists, and Technicians across Karlstad and other key EMEA hubs. You will drive safety, performance, and service excellence while partnering with Sales, Project Management, and Product teams.

The role requires engineering leadership, strong PM and ERP experience, and a track record of developing talent in an international setting.

Qualifications

• Degree in Engineering or equivalent technical experience.
• Several years of experience in industrial field services, maintenance, tissue production, project management, or related service operations.
• Proven experience in people leadership, team development, and performance management.

Responsibilities

• Lead, coach, and develop a team of Field Service Engineers, Specialists, and Technicians located in Karlstad and other key EMEA service hubs.
• Drive a strong safety culture and ensure compliance with Valmet's safety standards, policies, and customer site requirements.
• Manage resource planning, workforce allocation, and competence development to ensure efficient execution of field service activities.
• Ensure successful delivery of maintenance services, shutdowns, audits, inspections, troubleshooting assignments, machine upgrades, commissioning activities, and technical improvement projects.
• Support recruitment, onboarding, training, and career development of field service personnel.
• Define and monitor team performance through operational KPIs, utilization, customer satisfaction, profitability, safety, and employee engagement metrics.
• Collaborate with Sales organizations to identify service opportunities, support customer development activities, and contribute to business growth targets.
• Support quotation activities by providing technical expertise, resource estimations, and execution strategies for service projects.
• Ensure effective coordination between Field Services, Project Teams, Performance Centers, Engineering, and Product Organizations.
• Drive standardization and continuous improvement of service processes, methods, tools, and best practices.
• Act as an escalation point for critical customer issues and ensure timely resolution of customer concerns.
• Foster a culture of collaboration, accountability, innovation, and customer focus throughout the organization.
• Support the development and execution of strategic initiatives related to service growth, digitalization, remote services, and operational excellence.

Skills

Leadership

Project management

ERP systems

English fluency

Multicultural teams

Service management

Education

Engineering degree

Equivalent technical experience

Tools

ERP software

Service management systems

Job description

Valmet is seeking a Manager, Tissue Field Service to lead its Tissue Field Services organization, guiding Field Service Engineers, Specialists, and Technicians across Karlstad and other key EMEA hubs. You will drive safety, performance, and service excellence while partnering with Sales, Project Management, and Product teams.

The role requires engineering leadership, strong PM and ERP experience, and a track record of developing talent in an international setting.