Third Party Team Leader – Market Research

MTN Uganda; Göteborgs kommun; On-site; SEK 800 000 - 1 000 000; Full time

Job summary

A leading telecommunications company in Sweden is seeking a Team Leader – Market Research to coordinate market research activities and supervise a team of research assistants. The ideal candidate will have a Bachelor's degree and 2-3 years of experience in a call centre environment. This role involves preparing research reports, providing coaching, and ensuring data quality. It offers an opportunity to enhance leadership skills in a dynamic setting.

Qualifications

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course.
• 2 – 3 years’ experience in a call centre environment.

Responsibilities

• Coordinate the delivery of Market Research activities.
• Prepare research reports.
• Provide coaching and support to research assistants.
• Perform quality checks.
• Submit reports on performance.

Skills

High Level of Computer literacy

Telecommunications industry trends

Best practice customer service principles

Proficient with MS Office applications

Proficient in Data Analysis

Risk Management

General Technical knowledge of handsets and connectivity

Education

Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Tools

MS Excel

MS Power Point

Job description

Job Description

Main Purpose:

Coordinate the delivery of Market Research activities through effective leadership and supervision of Market Research Assistants Team.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Team Leader –Market Research

Reports to: Team Leader – Market Research

No. of Vacancies:1

Main Job Functions:

• Participate in market research activities as required such as research questionnaire development, survey-agent preparations, data quality checks, data analysis and reporting.
• Prepare research reports as and when required
• Provide coaching and support to the research assistants; developing them to ensure that they achieve their full potential.
• Perform Quality checks and implement measures to improve performance levels and meet objectives
• Submit reports on performance of the assigned market research assistants/agents.
• Audit research assistants’ system access and activities that are risk prone
• Monitor research assistants’ activities and provide real time feedback
• To implement motivational programs to keep morale and retention high.
• Participate in the Market Research & Insights special projects as required.

Education

• Bachelor’s degree in marketing, Social Sciences, Statistics or any related course

Work Experience

• 2 – 3 years’ experience in a call centre environment

Attributes and Skills Necessary Skills:

• High Level of Computer literacy, Telecommunications industry trends, best practice customer service/ principles.
• Proficient with MS Office application especially Excel and Power Point
• Proficient in Data Analysis
• Telecommunications industry trends.
• Risk Management
• General Technical knowledge of handsets and connectivity

Behavior Attributes

• Good Communication skills
• Interpersonal skills
• Team player
• Troubleshooting & Problem-solving skills
• Coordination Techniques
• Interpersonal skills.
• Telephone etiquette
• Enthusiastic, upbeat personality; mature, professional demeanor
• Negotiation skills
• Commitment to quality, customer service and high performance