Technician IT Helpdesk

Lund University; Lunds kommun; On-site; SEK 357,000 - 513,000; Full time

Job summary

Lund University is seeking a positive and service minded IT professional to join the MAX IV IT Infrastructure group in the Helpdesk function with focus on Desktop management, hardware support and account administration. The role involves direct interaction with staff across the organization and external users, so strong people skills are essential.

Key tasks include desktop infrastructure management, system administration of office systems, software license administration and procurement of IT

Qualifications

• Extensive experience with installing and managing Windows computers in a large environment.
• Extensive experience with user management in an AD environment.
• Extensive experience with managing SharePoint for end users.
• Good knowledge of PC hardware and thorough troubleshooting experience.
• Excellent command of Swedish and English, both spoken and written.

Responsibilities

• Desktop infrastructure, orchestration and management
• System administration of office systems
• Procurement of office IT equipment
• Administration of software licenses
• First contact for ticketing system.
• User account management in Active Directory.

Skills

Desktop management

User management in AD

SharePoint for end users

PC hardware knowledge

Swedish and English proficiency

Tools

VMware

Linux OS

MacOS

Job description

Lund University, MAX IV, Technical Division, Infrastrucutre

Lund University was founded in 1666 and is repeatedly ranked among the world’s top universities. The University has around 46 000 students and 8 500 staff based in Lund, Helsingborg and Malmö. We are united in our efforts to understand, explain and improve our world and the human condition.

Lund University welcomes applicants with diverse backgrounds and experiences. We regard equality, equal opportunities and diversity as a strength and an asset.

Your team

The four ICT groups in the Technical Division at MAX IV deliver solutions to the whole MAX IV organisation in the areas of electronics, software, IT infrastructure, detectors and scientific data. This is a dynamic and highly challenging environment that requires close collaboration with the staff to understand the needs and be effective in forming solutions. We are around 50 people in total who work in the 4 groups in a well organised and agile way. We hold values of lean management, knowledge spread, user autonomy, continuous improvement and flexibility as guiding principles for our work.

The smooth functioning of the MAX IV synchrotron facility relies strongly on the efficient, reliable and flexible operation of its IT infrastructure. The site hosts a vast variety of computer equipment, from the control of scientific instruments to HPC and multi petabyte storage to office computing and printers.

MAX IV is looking for a positive and service minded person to join our IT Infrastructure group in the Helpdesk function with focus on Desktop management, hardware support, account administration and procurement of IT equipment. The position will involve direct interaction with staff in the entire organisation as well as external users, good people skills will be essential.

Your main work tasks will be

• Desktop infrastructure, orchestration and management
• System administration of office systems
• Procurement of office IT equipment
• Administration of software licenses
• First contact for ticketing system.
• User account management in Active Directory.

To be successful in this role you need to have the following qualifications

• Extensive experience with installing and managing Windows computers in a large environment
• Extensive experience with user management in an AD environment
• Extensive experience with managing SharePoint for end users.
• Good knowledge of PC hardware and thorough troubleshooting experience
• Excellent command of Swedish and English, both spoken and in writing.

The following are seen as merits

• Experience with VMware and/or other virtualization environments
• Experience with managing Linux OS
• Good knowledge with managing and troubleshooting MacOS computers

As a person you are easy going and enjoy working together with other people. You must be open to discuss new solutions and alternative views on the situation. You will be in daily contact with staff that expect you to solve their problems, good communication skills are essential for the successful candidate.

What we offer

When you join our MAX IV team, you step into a world of front edge science. We make the invisible visible by supporting scientists from all over the world, generating scientific results for the benefit of society. We offer you a multicultural work environment with great opportunities for personal development with respect for a healthy work-life balance.

Probation period may apply.

On call duty may apply in the future.

For further information, please visit:
https://www.lunduniversity.lu.se/about-lund-university/work-lund-university
www.sweden.se
https://www.maxiv.lu.se/about-us/careers/compensation-benefits/

MAX IV is a Swedish national large-scale research infrastructure hosted by Lund University. It provides scientists from Sweden and abroad, with intense x-rays and state-of-the‑art instrumentation for research in areas such as engineering, physics, structural biology, chemistry and nanotechnology. Its 16 beamlines receive up to 2 000 scientists annually, conducting ground‑breaking experiments in materials and life sciences using the brilliant X-rays.

We kindly decline all sales and marketing contacts.

Type of employment

Permanent position – (starting with a temporary contract)

Contract type

Full time

First day of employment

As per agreement

Salary

Monthly salary

Number of positions

1

Full-time equivalent

100

City

Lund

Country

Sweden

Reference number

PA2026/2320

Contact

• Thomas Eriksson, [phone], [e-mail]