Technical Account Manager

TN Sweden; Stockholms kommun; On-site; SEK 60 000 - 100 000; Full time

Job summary

Join a forward-thinking company as an AWS Technical Account Manager, where you will become a trusted advisor to clients, helping them maximize their cloud investments. In this dynamic role, you will leverage your technical expertise to craft strategies that enhance customer adoption of AWS services. Collaborate with diverse teams and gain invaluable experience while mentoring others. This position offers a unique opportunity to work with iconic businesses, providing guidance on architecture and operational strategies. If you are passionate about cloud technology and customer success, this is the perfect opportunity for you!

Benefits

Flexible working hours

Mentorship programs

Career development resources

Inclusive team culture

Work-life balance initiatives

Qualifications

• Experience in roles such as Technical Account Manager or Solutions Architect.
• Understanding of operational parameters for cloud services.
• Ability to communicate clearly to various audience sizes.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Ensure AWS environments remain operationally healthy.
• Develop trusting relationships and understand customer needs.

Skills

Technical Account Management

Cloud Operations

Customer Communication

Problem Solving

Project Management

Customer Obsession

Education

Bachelor's Degree in Computer Science or related field

Tools

AWS

Azure

Google Cloud Platform

Docker

Kubernetes

Job description

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch to large enterprises undergoing significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning, as well as ongoing operational issues.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers, including the public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers building mission-critical applications on top of AWS services.

Key job responsibilities

1. Build solutions, provide technical guidance, and advocate for the customer.
2. Ensure AWS environments remain operationally healthy while reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
5. Consult with a range of partners from developers to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. Proactively find opportunities for customers to gain additional value from AWS.
8. Solve problems across different customers as they migrate workloads to the cloud.
9. Uplift customer capabilities by running workshops and enablement sessions.

As we continue to rapidly expand in EMEA, you'll have many opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists, expand your knowledge of AWS products, and have the chance to receive mentorship and gain AWS certifications.

Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

About the team

About AWS

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning the trust of customers from successful startups to Global 500 companies.

Inclusive Team Culture

At AWS, learning and curiosity are in our nature. Our employee-led affinity groups foster a culture of inclusion that empowers us to celebrate our differences. Ongoing events and learning experiences, including CORE and AmazeCon conferences, inspire us to embrace our uniqueness.

Mentorship & Career Growth

We are committed to raising our performance standards and becoming Earth’s Best Employer. We offer endless knowledge-sharing, mentorship, and career development resources to help you grow professionally.

Work/Life Balance

We value work-life harmony. Achieving success at work should not come at the expense of personal life, which is why we promote flexibility. When supported at work and home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Experience in a role such as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.
• Understanding operational parameters and troubleshooting for at least two of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
• Experience with internal enterprise or external customer-facing roles, with the ability to communicate clearly to small and large audiences.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Customer obsession.

PREFERRED QUALIFICATIONS

• Professional experience with cloud platforms like AWS, Azure, or Google Cloud Platform.
• Programming or scripting skills in Java, Python, Perl, Ruby, C#, or PHP are a plus but not required.
• Previous experience as a Software Engineer, Developer, or DevOps Engineer.
• Understanding of DevOps practices and tools such as CI/CD, Puppet, Docker, Kubernetes, Chef, etc., is a plus.