Team Coordinator

Verisure Chile; Malmö kommun; Hybrid; SEK 500,000 - 700,000; Full time

Job summary

Verisure Innovation in Malmö is seeking a Service Desk Team Coordinator to guide daily operations, coach colleagues, and ensure high-quality IT services across our international organization.

The role focuses on coordinating incidents, requests, and planning activities, while fostering collaboration with Service Desk Manager and colleagues across countries. This leadership position emphasizes enabling others, maintaining calm under pressure, and driving continuous improvement.

Qualifications

• Experience in IT Service Desk or IT service delivery.
• Experience coordinating operational activities.
• Strong understanding of incident management and SLAs.
• Ability to prioritize in a fast-paced environment.
• Strong communication and coaching skills.
• Structured, solution-oriented mindset.
• Interest in developing people and leadership.
• Fluent in English (written and spoken).

Responsibilities

• Coordinate and prioritize daily Service Desk activities.
• Coach and guide team members on service delivery.
• Escalation point to support resolution of challenges.
• Monitor performance, workloads and service levels.
• Identify improvements to workflows and collaboration.
• Support capacity planning and resource coordination.
• Collaborate with stakeholders across countries.
• Promote knowledge sharing and customer-focused culture.

Skills

IT service desk

Team coordination

Incident management

Service requests

Escalations

Communication

Coaching

Leadership

English fluency

Tools

ITIL

Job description

Service Desk Team Coordinator

Location: Malmö, Sweden
Department: Service Desk, Verisure Innovation
Employment type: Permanent, full-time

Are you passionate about helping teams succeed, bringing structure to complex environments, and delivering excellent IT services?

At Verisure Innovation, we are looking for a Service Desk Team Coordinator to take an important role in driving our daily Service Desk operations. This is an opportunity for someone who enjoys working closely with people, thrives in a dynamic environment, and wants to develop their leadership capabilities while making a tangible impact on how we deliver IT support across our organization.

In this role, you will be at the heart of our Service Desk operations, guiding and coaching colleagues, coordinating priorities, and continuously improving the way we work. You will play a key role in ensuring that our teams have the structure, support, and direction needed to deliver reliable, high-quality service on a day-to-day basis.

About the role

As our Service Desk Team Coordinator, you will be responsible for coordinating daily operational activities, supporting the team in navigating challenges, and ensuring that incidents, service requests, and planned activities are handled effectively.

You will work closely with our Service Desk Manager and colleagues across multiple countries, helping to establish consistent ways of working and promoting collaboration across our international organization.

This is a leadership role without formal personnel responsibility. Rather than focusing on resolving tickets yourself, your contribution will come through enabling others to succeed. You will provide guidance, coach team members, help resolve operational challenges, and ensure that the team remains focused on the right priorities.

The environment is dynamic, and priorities can shift quickly. We are therefore looking for someone who can remain calm when things get busy, create clarity in complex situations, and bring people together to find practical solutions.

Your key responsibilities

• Coordinate and prioritize daily Service Desk activities, balancing incoming incidents and requests with planned operational work.
• Coach and guide team members on service delivery, prioritization, processes, and effective ways of working.
• Act as a first point of escalation, supporting the resolution of operational challenges and facilitating constructive dialogue when needed.
• Monitor operational performance, workloads, and service levels to ensure consistent and timely delivery.
• Identify opportunities to improve workflows, processes, and collaboration, translating ideas into practical improvements.
• Support capacity planning and resource coordination to ensure efficient distribution of work.
• Collaborate with stakeholders and local IT teams across our international organization to align priorities and ways of working.
• Promote knowledge sharing, continuous learning, and a customer-focused service culture.

About you

We believe you are a natural coordinator who enjoys helping others perform at their best. You combine a structured approach with the flexibility to adapt when circumstances change, and you are comfortable taking ownership even when there is no obvious solution.

You lead through communication, trust, and encouragement. You know how to provide constructive feedback, address difficult conversations, and bring colleagues along when introducing new ways of working.

Perhaps you are currently working as an IT Team Lead, Service Desk Coordinator, or in a similar operational role and are looking for an opportunity to take the next step in your leadership journey.

We believe you bring

• Experience working in an IT Service Desk, IT support, or similar IT service delivery environment.
• Previous experience coordinating operational activities, guiding colleagues, or taking a leading role within a team.
• A good understanding of incident management, service requests, escalations, and service-level expectations.
• The ability to organize and prioritize competing operational demands in a fast-paced environment.
• Strong communication and interpersonal skills, with a collaborative and coaching-oriented approach.
• A structured, solution-oriented mindset and the ability to introduce clarity and improvements in changing environments.
• A genuine interest in developing people, improving service delivery, and growing as a leader.
• Fluent in English, both written and spokenGood English communication skills, as you will collaborate with colleagues across our international organization.

Experience working with IT service management processes, continuous improvement initiatives, or coordinating distributed teams would be considered an advantage.Above all, we value your ability to build trust, create engagement, and help people work successfully together.

What we offer

At Verisure Innovation, you will become part of an international technology organization where collaboration, innovation, and continuous improvement are central to how we work.

You will have the opportunity to make a meaningful impact on our Service Desk operations, influence ways of working, and contribute to a positive and high-performing team environment.

This position also offers an opportunity to develop your operational leadership skills, working closely with experienced colleagues and stakeholders across the organization.

The position is based in Malmö, with a hybrid working arrangement and regular office presence to support close collaboration with the team. As the role supports operations across several countries, occasional international travel will be part of the position. A probationary period applies to this position.

Strong fit with our Company DNA

Passionate in Everything We Do
Our people have a sense of energy that is unmistakable – one that drives us to delight our customers and focus on creating impact quickly.

Committed to Making a Difference
When we say we will do something, we deliver with excellence. We are accountable, focused and operate with discipline.

Always Innovating
We believe innovation can be big or small. It is a continuous state of mind that inspires us to think differently and always make things better.

Winning as a Team
Our people know that by leveraging one another's strengths, investing in and developing our team's capabilities, and collaborating well, we will win.

With Trust & Responsibility
Operating with integrity is core to our success. We are humble and honest, value deep mastery and expertise, and do the right thing – always.

If you are excited about being a part of an eco-system that enables creating thoughtful, beautifully designed products that form part of a global connected security ecosystem, we would love to hear from you.

Verisure Innovation is an equal-opportunity employer and welcomes applicants from diverse backgrounds. We are an international organisation with colleagues and offices across multiple countries and are committed to creating an inclusive working environment.If you have questions regarding the position, please reach out to our Group TA Specialist, Lucas Stenberg, at [e-mail].

About Verisure

Verisure is the leading provider of professionally monitored security services in Europe and Latin America. As of 31 December 2025, Verisure provides premium monitored alarm services to approximately 6.2 million families and small businesses across 18 countries, supported by a team of more than 30,000 colleagues.

For the year ended 31 December 2025, Verisure delivered Total Revenue of €3,745 million, Adjusted EBITDA of €1,708 million and Adjusted EBIT of €953 million. This performance builds on the company's long-term track record of resilient growth and highlights the strength of its recurring revenue model.

Verisure is majority owned by Hellman & Friedman LLC, a leading private equity investment firm.

Since 8 October 2025, Verisure has been listed on Nasdaq Stockholm. With €3.1 billion raised in primary proceeds, the listing represented the largest IPO in Europe since 2022 and the largest in Sweden in more than 25 years.