Swedish-Speaking Claims & CS Agent — Athens (Relocation)

Cross Border Talents; Stockholms kommun; On-site; SEK 267,000 - 334,000; Full time

Benefits offered by this job

Competitive gross salary

Monthly productivity bonus

Transportation bonus

Two-week induction + two-week training

Relocation support

Athens living and work opportunity

Job summary

Cross Border Talents is seeking a Customer Service & Claims Agent for a role based in Athens, Greece. Native Swedish (C1) and fluent English are required, with a focus on empathetic service and accurate information as you handle claims and coordinate repairs.

You will work rotating shifts between 10:00 and 23:00, receive a competitive gross salary plus a monthly bonus, and benefit from a two-week induction plus on-the-job training, plus relocation support to help you settle in Greece.

Qualifications

• Native Swedish (C1) and good English
• Strong communication skills with clarity and empathy
• Comfortable working rotating shifts (10:00–23:00)
• Customer-service mindset and problem-solving attitude

Responsibilities

• Handle inbound customer inquiries related to device protection claims
• Process new claims and coordinate repairs efficiently
• Provide clear, accurate product information to customers
• Manage and resolve complaints with empathy and professionalism
• Ensure compliance with company and industry standards

Skills

Communication skills

Empathy

Problem-solving

Job description

Cross Border Talents is seeking a Customer Service & Claims Agent for a role based in Athens, Greece. Native Swedish (C1) and fluent English are required, with a focus on empathetic service and accurate information as you handle claims and coordinate repairs.

You will work rotating shifts between 10:00 and 23:00, receive a competitive gross salary plus a monthly bonus, and benefit from a two-week induction plus on-the-job training, plus relocation support to help you settle in Greece.