Supervisor

JD Sports Fashion Sweden AB; Solna kommun; On-site; SEK 260,000 - 340,000; Full time

Benefits offered by this job

Staff discount

Pension scheme

Personal development opportunities

Job summary

JD Sports Fashion Sweden AB is seeking a Supervisor of Team JD for our Mall of Scandinavia store. You will lead a team to deliver outstanding customer experiences, drive sales, and uphold store standards. The role involves training new team members, supervising junior staff, and supporting administrative duties.

As a leader you will motivate colleagues, manage stock, and ensure promotions are executed. The position is based on-site in Solna, with a focus on teamwork and excellent service.

Qualifications

• Experience leading a retail team.
• Excellent communication and customer service.
• Sales-driven with a track record of meeting targets.
• Willing to deputise and coach junior staff.

Responsibilities

• Lead customer service by example and focus on the customer.
• Attend to and sell to multiple customers, maximizing sales.
• Assist in visual merchandising and stock presentation on the shop floor.
• Adhere to store policies, maintain appearance, and support daily operations.
• Induct and train new staff, supervise juniors, and handle keyholder duties.

Skills

Leadership

Teamwork

Communication

Sales skills

Job description

Are you our new Team member?

Are you crazy about streetwear and sneakers like us? Who loves to work in a team and provide customers with the best customer experience possible? Do you have experience being a team leader and loves motivating colleagues?

If yes, keep reading as we are we are looking for new team members to our store in Mall of Scandinavia.

Role Overview:

Being a Supervisor of Team JD you will be responsible for ensuring our customers receive the best possible service by the team. You will assist in maximizing store profitability by exceeding your sales targets and utilizing the in-store devices, while contributing to a successful store team. You will assist the Senior Management with upholding store standards and guidelines, training new team members and support in administrative duties.

Customer Service

• Always be a team player and lead by example with the customers in focus.
• To maintain and improve the level of customer service.
• To acknowledge customers and maintain a consistent awareness of the customers need for attention.
• To select the appropriate stock for the customer and direct to or bring alternatives as
  applicable.
• To make the customer aware of new stock or of stock that he/she may require in the
  future.
• To ensure that the standard of service given encourages the customer to return soon.
• Ensure that the customers are given courteous, considerate and responsible service.

Sales

• To attend to and sell to as many customers as possible.
• To deal with and sell to more than one customer at a time as circumstances require and Support the team to make sure all customers are attended to.
• To become familiar with the layout of all stock presented and held in order to make the most of potential sales.
• To ensure any up to date promotion and presentation of stock is carried out as directed.
• To call for and accept assistance, as we believe in teamwork.
• To use all selling skills effectively, including the introduction of accessories.

Visual Merchandising

• Assist in maintaining standards on the shop floor.
• Keep stock clean and presentable at all times.
• Replenish stock levels when needed, making sure the full size range is on the shop floor where possible.
• Ensure that product is priced correctly.
• Keep all displays up to date.

General

• To comply with all the company rules and regulations and to work within the company policies and procedures.
• To maintain your standard of appearance and dress in accordance with company policy and wear staff uniform where provided.
• To assist in keeping stock areas, staff facilities, staff room etc clean, tidy and orderly.
• To assist in the unloading and reception of deliveries and move, condense or shelve
  stock as required.
• To deputise for other staff, work within departments, or carry out other duties as required.

Additional Duties

• To assist in the induction of new sales staff.
• To assist in the supervision of junior staff.
• To assist in the training and development of junior staff.
• Keyholder responsibilities.
• Administration responsibilities
• To assist in the execution of security procedures.

Skills, Experience & knowledge needed

• Strong Communication and leadership skills
• Team player mindset
• Confident & Outgoing
• Effective selling skills

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Staff Discount On JD Group and other brands within the organization
• Pension Scheme
• Personal development opportunities to learn and develop at work.

We are looking forward to you application!