Strategic CSM for Hyperscale & Colo (EMEA)

Vertiv Co; Stockholms kommun; Hybrid; SEK 700,000 - 900,000; Full time

Job summary

Vertiv Co in Sweden is seeking a Customer Success Manager to manage strategic hyperscale and Colo accounts across EMEA. You will be the primary contact, advocate for customers, and drive service excellence while building long-term relationships.

The role requires 3+ years in client-facing roles, a bachelor’s degree, and strong analytical, communication, and cross-functional collaboration skills. Travel across the region and occasional after-hours support are expected to ensure project success.

Qualifications

• Bachelor’s degree in business, Engineering, or a related field preferred.
• 3+ years of client-facing experience in a service or technical environment.
• Previous experience managing Hyperscale or Colo accounts is a plus.
• Strong analytical and communication skills; ability to work in a matrix organization.

Responsibilities

• Serve as SPOC for strategic customer accounts across EMEA.
• Develop and maintain account plans to drive growth and satisfaction.
• Lead quarterly business reviews with key stakeholders to review service performance and identify opportunities.
• Collaborate with Sales to identify renewals, upsell, and cross-sell opportunities.
• Oversee on-site visits and ensure timely service delivery.
• Coordinate with internal teams to resolve issues and improve delivery.

Skills

Account Management

Customer Advocacy

Relationship Management

Strategic Planning

Data Analysis

Problem Solving

Cross-functional Collaboration

MS Office

Education

Bachelor’s degree in business, Engineering, or related field

Tools

MS Office

Job description

Vertiv Co in Sweden is seeking a Customer Success Manager to manage strategic hyperscale and Colo accounts across EMEA. You will be the primary contact, advocate for customers, and drive service excellence while building long-term relationships.

The role requires 3+ years in client-facing roles, a bachelor’s degree, and strong analytical, communication, and cross-functional collaboration skills. Travel across the region and occasional after-hours support are expected to ensure project success.