Services Project - Program Management Consultant

Dell GmbH; Sweden; On-site; SEK 1,251,000 - 1,668,000; Full time

Job summary

Dell Technologies seeks a Senior Program Manager in Norway for its Professional Services team. You will lead large-scale IT services programs, govern delivery, and drive ROI-focused outcomes across multi-site engagements.

You will manage program governance, mentor project managers, coordinate RAID and change control, and act as executive liaison to customers and Dell leadership, travelling as required.

Qualifications

• Mastery of Program and Project Delivery methods.
• Successful track record in complex IT services delivery program management (multi-customer, multi-site, multi-year).
• Data Center Infrastructure experience (Storage, Server, Networking).
• Demonstrated mastery of operating in complex, matrix environment with distributed teams and multiple management levels across cross-functional teams.
• Internal and external thought leadership.
• Global experience and ability to work under pressure and to meet tight deadlines.
• 15+ years of leadership in projects, programs, consulting.
• Travel during delivery ramps.

Responsibilities

• Lead the establishment of program governance and deliver Quality Assurance for artifacts.
• Oversee projects in the portfolio and guide project managers to deliver on time, within budget, and to stakeholder satisfaction.
• Establish and manage RAID, change control, and status communications to customers and leadership.
• Serve as single point of contact for executive/management communication to maintain relationships with customers, management, sales and delivery teams.
• Act as role model, provide feedback and coaching, and build trust with customers.

Skills

Program management

Delivery methods

Complex IT services

Data Center Infra

Matrix organization

Thought leadership

Global experience

Leadership experience

Job description

Today, every organization needs to be digital, powered by data, running in a multi-cloud world, ready to take on anything. Our Consulting team assesses customer’s strategic, organizational and business challenges and uses in-depth industry knowledge to offer technical solutions that apply to future business environment and operational objectives to help our Dell Technologies customers gain market share and increase efficiency.

Join us to do the best work of your career and make a profound social impact as a Senior Program Manager on our Professional Services team in Norway.

What you’ll achieve

Professional Services organization Technical program manager (PMO) that help organization’s optimize data center design and accelerate time-to-value in their AI transformation, ensuring seamless integration with ROI-driven deployments. Responsible for implementing and consulting on the largest and most strategic AI businesses and Cloud Service Providers globally.

The Senior Program Manager/Principal Consultant working with all of Dell Technologies’ products and services teams, will be accountable for the benefits, vision, and overall delivery of scope of our most complex programs. This requires multi-dimensional thinking in program leadership, while managing to our delivery methodology that creates a program charter, as well as the work breakdown structure, and definition and scoping of Interdependencies across the multiple work streams.

The Senior Program Manager ensures a framework for efficient and effective decision-making and delivery management focused on achieving program goals in a consistent manner, addressing appropriate risks and stakeholder requirements. The candidate must be able to use a data driven approach with transparency when communicating to C-Suite level executives. Creates ownership by ensuring awareness and understanding of the charter, the end-state vision, and the roadmap for moving from the current state to the future state.This role will lead and manage the Program Office on behalf of Dell Technologies for our largest Customers.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

You will:

• Lead the establishment of program governance as well as lead the delivery Quality Assurance to ensure quality artifacts and deliverables.

• Oversee projects in his/her portfolio and lead project managers to ensure projects are delivered on time and within budget and to satisfaction of the customer, Dell Technologies, and our trusted partners.

• Establish and manage RAID, change control, and communication of status to both Customer and Dell Technologies Leadership

• Single point of contact for all executive/management communication for the projects and programs under your leadership to ensure strong and seamless relationships by maintaining communications about the project portfolio and all the initiatives to all the stakeholders: customers, management, sales and delivery personnel.

• Acts as role model, provides feedback and coaching to team members and earns trusted advisor status of our customer, gaining trust, mind, and wallet share.

Essential Requirements

• Mastery of Program and Project Delivery methods

• Successful track record in complex IT services delivery program management (multi-customer, multi-site, multi-project, multi-year).

• Data Center Infrastructure experience, Storage, Server, Networking.

• Demonstrated mastery of operating in complex, matrix environment; experience in managing regionally distributed groups as well as demonstrated ability to work comfortably and effectively with multiple levels of management across many cross-functional teams.

• Internal and external thought leadership.

• Previous experience operating in a global environment as well as self-motivated, hands on approach with an ability to work under pressure and to meet tight deadlines.

• Soloist, Team Player and Leader, Business Problem-Solver, 15+ years of successive growth in leadership of projects, programs, consulting

• Omni-Mode, Omni-Channel Communicator with an uncommon level of grit and determination to achieve the outcome

• Travel during delivery ramps.

Desirable Requirements

• Native language speaker

Who we are:

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.