Service & Support Engineer

Micvac; Göteborgs kommun; On-site; SEK 800 000 - 1 000 000; Full time

Job summary

A pioneering food technology company in Sweden seeks a Service & Support Engineer to ensure smooth operation of their unique food processing technology worldwide. Responsibilities include on-site installations, training customer teams, and providing hands-on support. Ideal candidates possess solid technical understanding and willingness to travel internationally. Opportunities for career growth in a diverse organization await the right individual.

Benefits

Opportunity to work with groundbreaking technology

Diverse and international team

Career growth opportunities

Open communication and feedback culture

Qualifications

• Willingness to travel internationally (up to 40% of time).
• Experience with installation, troubleshooting, or maintenance of industrial equipment.
• Fluent communication in English; Spanish or Swedish is a plus.

Responsibilities

• Carry out on-site machine installations and upgrades.
• Perform preventive maintenance and urgent service tasks.
• Act as a technical point of contact for customers.
• Deliver practical training to customer teams.

Skills

Technical understanding and hands-on experience with maintenance and support

Problem-solving skills

Good communication skills in English

Customer-oriented mindset

Education

Background in Process Engineering

Experience in industrial food processing

Tools

Basic understanding of control systems

Job description

Micvac is a technology pioneer with a focus on providing integrated equipment and packaging solutions for producing delicious ready-to-eat meals. This system based technology was invented and patented by us, and delivers superior benefits across the value chain from producers, to retailers, and consumers. We are solidly established in the Nordics (30% of the Swedish market) and already present in multiple markets across the globe.

Bringing an innovative technology to the market requires an innovative approach in itself. We are changing the way food is produced: more sustainable, more cost effective, while eliminating overcooking and approaches with 1 week shelf life that are too often used in food production. Joining us means becoming part of a passionate team changing the way food is produced worldwide. Micvac is a single point of contact for all technical support related to our system, and that is why we are looking for a Service & Support Engineer. As a Service & Support Engineer at Micvac you will play a key role in ensuring the smooth operation of our unique food processing technology at customer sites across the globe and take ownership of hands-on technical service and support.

Your responsibilities will include:

• Carry out on-site machine installations, upgrades, and rebuilds at customer facilities, ensuring smooth integration and reliable performance.

• Perform preventive maintenance and urgent service tasks hands-on, with a strong focus on minimizing downtime and keeping customers’ production running.

• Develop a solid understanding of the production process on customer side and help them to streamline it to achieve highest possible efficiency with our system.

• Act as a technical point of contact for our customers both remote and on-site when it comes to technical issues and questions (from mechanic to software)

• Deliver practical training by showing customer teams how to operate, maintain, and troubleshoot Micvac equipment in real working conditions.

• Become a master user of our equipment and technology to support recipe development on the customer side and support our customers in optimizing their process.

• Perform replacement of worn parts at customers sites and provide recommendation of spare parts to have onsite to minimize the downtime risk.

• Collaborate with internal teams (engineering, sourcing, product development) to feedback field insights and drive continuous improvement.

• Ensure compliance with safety standards and company guidelines during all service activities.

Experience & Qualifications:

• Solid technical understanding and hands-on experience with maintenance and support

• Willingness and availability to travel internationally as part of the role (up to 40% of time) primarily within Europe

• Process Engineer background is a big plus

• Experience in industrial food processing is advantageous

• Strong problem-solving skills, with the ability to work independently and proactively

• Good communication skills in English is a must for interacting with customers and providing training, Spanish or Swedish language is a plus

• Experience with installation, troubleshooting, or maintenance of industrial equipment

• Basic understanding of control systems and industrial automation

• Customer-oriented mindset and ability to act as an ambassador for Micvac’s technology

Why join Micvac?

• The opportunity to work with groundbreaking technology reshaping the global food industry.

• Lean diverse and international organization of 27 people passionate about things they work with.

• Opportunities to grow your career along with the company’s growth.

• Clear ownership and ability to see direct impact of things you do on business growth and success.

• Open communication and feedback culture. We are in this together, and open for new ideas from everyone in the company.