Senior TL Operations Leader | Drive Performance (Lisbon, Hybrid)

DKR; Sweden; Hybrid; SEK 677,000 - 1,016,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Multicultural team

Career development

Job summary

DKR in Lisbon seeks a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery across a fast-paced online community and advertising platform. This full-time, hybrid role (3 days in the office, 2 days at home) emphasizes coaching and developing the team, monitoring KPIs, implementing continuous improvement, and resolving escalated customer issues.

You will collaborate with cross-functional teams to optimize processes and customer

Qualifications

• Advanced English fluency (C1 level or higher).
• Proven experience managing teams.
• Previous sales experience.
• Background in sales and/or digital marketing.
• Strong leadership skills and a sharp problem-solving mindset.
• Results-driven approach with a strong customer focus.
• High adaptability and emotional intelligence.
• Outstanding communication skills.

Responsibilities

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Skills

Team leadership

Sales experience

Digital marketing

English C1+

Customer focus

Problem solving

Adaptability

Communication skills

Job description

DKR in Lisbon seeks a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery across a fast-paced online community and advertising platform. This full-time, hybrid role (3 days in the office, 2 days at home) emphasizes coaching and developing the team, monitoring KPIs, implementing continuous improvement, and resolving escalated customer issues.

You will collaborate with cross-functional teams to optimize processes and customer