Senior TeamLeader, Assist. OPS

DKR; Sweden; Hybrid; SEK 677,000 - 1,016,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Multicultural team

Career development

Job summary

DKR in Lisbon seeks a Senior TL, Assistant Ops to lead Operations Supervisors, drive performance and ensure exceptional service delivery across a fast-paced online community and advertising platform. This full-time, hybrid role (3 days in the office, 2 days at home) emphasizes coaching and developing the team, monitoring KPIs, implementing continuous improvement, and resolving escalated customer issues.

You will collaborate with cross-functional teams to optimize processes and customer

Qualifications

• Advanced English fluency (C1 level or higher).
• Proven experience managing teams.
• Previous sales experience.
• Background in sales and/or digital marketing.
• Strong leadership skills and a sharp problem-solving mindset.
• Results-driven approach with a strong customer focus.
• High adaptability and emotional intelligence.
• Outstanding communication skills.

Responsibilities

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Skills

Team leadership

Sales experience

Digital marketing

English C1+

Customer focus

Problem solving

Adaptability

Communication skills

Job description

David Kennedy Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.

Position: Senior TL, Assistant Ops

Location: Lisbon, Portugal

Work Model: Hybrid (3 days at the office, 2 days at home)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals
• Coach, mentor, and develop the team to reach its highest potential
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

REQUIREMENTS:

• Advanced English fluency (C1 level or higher)
• Proven experience managing teams
• Previous sales experience
• Background in sales and/or digital marketing
• Strong leadership skills and a sharp problem-solving mindset
• Results-driven approach with a strong customer focus
• High adaptability and emotional intelligence
• Outstanding communication skills.

OFFER:

• Competetive salary
• Relocation support
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential.