Senior Service Designer – Digital Services & Systems Impact

Tata Technologies Ltd.; Göteborgs kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Tata Technologies Ltd. is seeking an experienced Senior Service Designer – Digital Services to join our Experience Design team in Sweden. The role focuses on customer journeys, service design, and translating insights into actionable improvements across complex ecosystems.

You will collaborate with UX designers, product teams, and business stakeholders, leading design initiatives from discovery to implementation, and shaping concepts that drive productivity and customer value.

Qualifications

• 6–10+ years of experience in Service Design, Customer Experience, or related design disciplines.
• Strong portfolio showing your own design contribution, process, and outcomes.
• Experience with research, synthesis, journey mapping and service blueprinting.
• Ability to connect user needs with business, technology, and operations.

Responsibilities

• Map and improve end-to-end customer and user journeys.
• Translate research and insights into concepts, priorities, and service improvements.
• Create service blueprints connecting customer experiences with processes, systems, and business capabilities.
• Partner with UX, Service Owners, product, technology, and business teams.
• Facilitate workshops and stakeholder alignment.
• Drive initiatives independently and ensure design work leads to action.

Skills

Service Design

Customer Experience

Journey Mapping

Service Blueprinting

Workshop Facilitation

Stakeholder Alignment

Systems Thinking

T‑shaped Designer

Job description

Tata Technologies Ltd. is seeking an experienced Senior Service Designer – Digital Services to join our Experience Design team in Sweden. The role focuses on customer journeys, service design, and translating insights into actionable improvements across complex ecosystems.

You will collaborate with UX designers, product teams, and business stakeholders, leading design initiatives from discovery to implementation, and shaping concepts that drive productivity and customer value.