Key Responsibilities:
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture. Take pride in work and strive for excellence. Take responsibility for performance
Teamwork:
- Embody the company culture of coaching through fostering Tumi elite and skill practicing continuously with store team and provide constructive feedback to team members.
- Demonstrate organizational core values.
- Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
- Complete quarterly goal setting for personal development.
Communication and Relationship Building:
- Exercise strong verbal and written skills.
- Utilize active listening skills in order to seek understanding of others.
- Able to adjust communication to the intended audience.
- Demonstrate continuous dedication to ethical conduct in completion of job duties.
- Collaborate effectively with others.
- Openness to feedback from supervisors, peers and team.
- Ability to remain calm and deescalate situations.
Compliance:
- Manage personal timecards to ensure payroll accuracy.
- Stay up to date with all training.
- Complete all assigned tasks and meet deadlines.
- Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
- Ensure the store follows the visual guidelines and directives, inclusive of cleanliness standards.
- Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
- Ensure a consistent superior client experience.
About the Team
TUMI offers a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.
What we value:
- INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see.
- PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do.
- CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life.
Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.