Reservationist

Frantzén Group; Stockholms kommun; On-site; SEK 100 000 - 400 000; Full time

Job summary

A renowned restaurant in Stockholm is seeking a service-minded and solution-oriented Reservationist. You will manage guest reservations, handle dietary requests, and ensure a welcoming experience. Ideal candidates should have experience in hospitality, be organized, and have strong computer skills. Join a team committed to providing exceptional service in an inspiring dining environment.

Benefits

Inspiring work environment

Dedicated team

Opportunity for service and administration skills development

Qualifications

• Has previous experience working in restaurants or hospitality.
• Is structured, detail-oriented, and highly organized.
• Has knowledge of allergies and is confident in handling guest dietary information.

Responsibilities

• Answer emails and phone calls regarding reservations and inquiries.
• Send reminder emails and thank-you emails.
• Handle guest requests, including allergies and dietary preferences.
• Call and confirm guests prior to their visit.
• Prepare materials for service.
• Assist with ad hoc tasks that arise in daily operations.

Skills

Previous experience in restaurants or hospitality

Structured and detail-oriented

Knowledge of allergies and dietary information

Service-minded and solution-oriented

Strong computer skills

Tools

Office suite

Website publishing

Email management

Job description

Reservationist – Restaurant Frantzén

Restaurant Frantzén is looking for a service-minded, solution-oriented, and positive reservationist to join our team.

We are a workplace where world-class gastronomy meets warmth, precision, and genuine hospitality. As a reservationist, you will be a key player in our guests’ very first contact with the restaurant, laying the foundation for an unforgettable dining experience.

Your responsibilities

Answer emails and phone calls regarding reservations, inquiries, and adjustments

Send reminder emails and thank-you emails

Handle guest requests, including allergies and dietary preferences

Call and confirm guests prior to their visit

Prepare materials for service

Assist with ad hoc tasks that arise in the daily operation

We are looking for someone who

Has previous experience working in restaurants or hospitality

Is structured, detail-oriented, and highly organized

Has knowledge of allergies and is confident in handling guest dietary information

Is service-minded, solution-oriented, and attentive to details

Is positive, flexible, and thrives in a dynamic environment

Has strong computer skills (Office suite, website publishing, email management)

We offer

An inspiring and creative work environment at one of the world’s most acclaimed restaurants

The opportunity to be part of a dedicated team always striving to deliver the extra touch

A role where you combine service, administration, and problem-solving – where your contribution makes a true difference to the guest experience