Public Safety Tech Support Specialist

Evam; Stockholms kommun; On-site; SEK 35,000 - 50,000; Full time

Job summary

Evam is looking for a Support Technician to join their team in Stockholm. This role entails providing customer support for mission-critical technologies utilized by public safety organizations. As a Support Technician, you will troubleshoot and respond to customer inquiries while working closely with technical teams.

The ideal candidate enjoys helping people, has strong problem-solving and communication skills, and possesses a genuine interest in technology. This position also offers the chance to grow your skills in a fast-paced, impactful environment.

Qualifications

• Some experience in technical support, IT support, or customer service roles.
• Good communications skills in Swedish and English.
• Strong interest in technology and software.

Responsibilities

• Provide first-line and second-line support to customers.
• Troubleshoot software, devices, and user issues.
• Document issues for internal technical teams.

Skills

Problem-solving

Customer communication

Troubleshooting

Technical support

Tools

SaaS solutions

Networking tools

Job description

Evam is looking for a Support Technician to join their team in Stockholm. This role entails providing customer support for mission-critical technologies utilized by public safety organizations. As a Support Technician, you will troubleshoot and respond to customer inquiries while working closely with technical teams.

The ideal candidate enjoys helping people, has strong problem-solving and communication skills, and possesses a genuine interest in technology. This position also offers the chance to grow your skills in a fast-paced, impactful environment.