Project Delivery Lead

Tandem Health; Stockholms kommun; On-site; SEK 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary & company stock

30 days vacation

Wellness allowance

Parental leave top-up

Private medical insurance

Mental health support

Pension program

Team-building activities

Impactful healthcare technology work

Work with AI, healthcare and engineers

Job summary

Tandem Health in Stockholm seeks a Project Delivery Lead to guide Swedish municipalities through deployment and adoption of our healthcare platform. You will lead cross-functional teams, manage complex stakeholder relationships, and drive change management to improve daily workflows for social services and clinical staff.

You will collaborate with Sales, Product, Engineering and Medical Operations to deliver long-term customer value and scalable delivery practices across implementations.

Qualifications

• Experience in SaaS implementation or customer success within healthcare technology or public sector.
• Proven ability to manage complex implementations and senior stakeholder relationships.
• Experience leading and coaching a team with development focus.
• Proven change management leadership in complex organisations.

Responsibilities

• Lead municipal implementations: end-to-end deployments, training, go-live and adoption.
• Lead and develop the Project Delivery team with day-to-day people leadership.
• Manage key customer relationships with municipal leaders and healthcare managers.
• Drive adoption and customer value by embedding Tandem into workflows.
• Lead change management across municipalities, engaging managers and staff.
• Coordinate delivery operations, manage workloads and escalations.
• Improve delivery processes with scalable playbooks across settings.
• Collaborate with Sales, Product, Engineering and Medical Operations.
• Manage risks and ensure stakeholder alignment to stay on track.

Skills

SaaS implementation

Project delivery

Customer success

Stakeholder management

Team leadership

Change management

Project management

Communication

Problem solving

Public sector healthcare knowledge

Sweden municipal operations knowledge

Bilingual Swedish/English

Job description

Build something monumental for Healthcare! At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care. We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

About The Role

As Project Delivery Lead, you will help Swedish municipalities successfully implement and adopt Tandem across their healthcare and social care services. You will lead complex deployments, build trusted relationships with municipal stakeholders, and drive the change management needed for our technology to deliver meaningful improvements to everyday workflows. Alongside owning a portfolio of key customers, you will provide day-to-day leadership to the Project Delivery team, supporting colleagues, coordinating implementations, and improving how we deliver as we grow. You will work closely with Sales, Product, Engineering, and Medical Operations to ensure successful implementations and long‑term customer value.

What you will do

• Lead municipal implementations: Own end‑to‑end implementations, from kickoff and planning through to training, go‑live, and ongoing adoption, adapting the approach to each municipality’s organisation, workflows, and needs.
• Lead and develop the team: Provide day‑to‑day people leadership, supporting team members in managing complex projects, resolving customer challenges, and developing their stakeholder management skills. Identify development needs, support performance improvement, and contribute to hiring and onboarding new team members.
• Manage key customer relationships: Build trusted relationships with municipal leaders, social services and healthcare managers, social workers, healthcare professionals, and other stakeholders. Lead customer reviews, demonstrate outcomes, and identify opportunities to improve adoption and expand usage.
• Drive adoption and customer value: Help municipalities embed Tandem into their everyday workflows, ensuring social workers and healthcare professionals understand the technology and realise its benefits in reducing documentation burden.
• Lead change management: Support municipalities in introducing new ways of working, engaging managers and frontline staff early, identifying champions, addressing concerns, and establishing routines that last beyond go‑live. Develop change management practices that can be applied consistently across the Project Delivery team.
• Lead day‑to‑day delivery operations: Coordinate concurrent implementations, support colleagues with complex challenges, manage workloads and escalations, and maintain consistent standards of implementation quality.
• Improve delivery processes: Develop and refine delivery playbooks and ways of working, creating scalable approaches that can be applied across municipalities while accommodating different organisational settings across social services and municipal healthcare.
• Collaborate across functions: Work with Sales on customer handovers, renewals, and expansion opportunities, and partner with Product, Engineering, and Medical Operations to resolve challenges and share insights that inform product development.
• Manage risks and stakeholder alignment: Proactively identify risks to implementation, adoption, and customer satisfaction, bringing the right stakeholders together to resolve issues and keep deployments on track.

What you bring

• Experience in SaaS implementation, project delivery, or customer success, ideally within healthcare technology or the public sector.
• Proven ability to manage complex implementations and build relationships with senior stakeholders.
• Demonstrable experience leading and coaching a team, with a genuine interest in developing people and improving team performance.
• Proven experience leading change management in complex organisations, helping teams adopt new tools and ways of working, ideally within healthcare, social care or the public sector.
• Strong project management, communication, and problem‑solving skills, with the ability to manage multiple priorities.
• A structured, proactive approach to improving processes and delivering consistent customer outcomes.
• Understanding of Swedish municipalities across both social services and municipal healthcare, and the operational challenges of public‑sector organisations.
• Fluency in Swedish and English.

Location

We believe the best ideas happen when we’re together. This role is based in our vibrant HQ on Kungsgatan in the heart of Stockholm where you will work primarily from our office to collaborate, connect, and build our culture.

Benefits

• Competitive salary & company stock options
• 30 days/year of paid vacation
• 5,000 SEK wellness allowance (friskvårdsbidrag) plus an additional 6,000 SEK yearly to spend on other health related initiatives
• Generous Parental leave top‑up for new parents
• Private Medical Insurance to stay healthy
• Mental health support through our partner Mindler
• Pension program
• Social and team-building activities (off‑sites, after works, winter/summer parties)
• An opportunity to make a real positive impact in the world of healthcare
• Work with some of the best minds in AI, healthcare, and engineering.

We review our benefits packages on a regular basis and might modify our benefits from time to time.

Culture at Tandem

At Tandem, we move fast, think big, and take ownership. We're a high‑performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.

Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.

Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.

We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.

Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.