Payment Schemes & Relations Specialist

XOALA; Stockholms kommun; Hybrid; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Competitive remuneration package

Hybrid work model

Healthcare allowance

Birthday day off

Career growth

Job summary

XOALA is seeking a Payments Schemes & Relations Specialist to manage Visa/Mastercard relationships and stay abreast of regulatory changes. This role focuses on maintaining compliance, reducing risk, and supporting acquiring customers within a dynamic FinTech/EMI environment.

The candidate will monitor mandates, translate complex regulatory updates for internal teams, and collaborate across functions to ensure timely, accurate policy implementation while supporting business growth.

Qualifications

• 3-5 years hands-on experience in card schemes compliance and payment schemes relationships (Visa & Mastercard).
• Strong knowledge of Visa/Mastercard compliance frameworks, mandate cycles, and non‑compliance processes.
• Strong acquiring experience.
• Proven ability to manage cross‑functional compliance deliverables.
• Exceptional ability to read, analyze, and interpret complex legal and regulatory documents.

Responsibilities

• Serve as the primary point of contact for communication with Visa/Mastercard representatives.
• Monitor and manage regulations and releases of Visa/Mastercard; translate and summarize changes for internal teams.
• Build and maintain relationships with Visa/Mastercard and manage official inquiries for launches and policy updates.
• Identify and escalate potential operational issues or risks to ensure compliance.
• Support scheme fraud investigations for acquiring customers.
• Maintain visibility of fines, remediation progress, and compliance status via dashboards and reports.
• Submit risk reports to Visa/Mastercard when necessary.
• Provide compliance guidance and training to merchants and partners.
• Support Sales and Customer Success with scheme queries and high-risk merchant onboarding.

Skills

Regulatory compliance

Relationship management

Cross-functional collaboration

Visa/Mastercard knowledge

English fluency

Job description

XOALA is a Global and multi-regulated Neobank-EMI and leader in Payment Solutions with global offices including Cyprus, UK, Sweden, India, and Dubai. It provides its customers multi-currency payment accounts, cards and acquiring products in an all-in-one platform that allows you to handle international transactions, manage accounts in multiple currencies, and process payments securely- no matter where in the world you do business!

JOB OVERVIEW:

The Payment Schemes & Relations Specialist will have strong experience monitoring and managing the relationships with payment schemes, keeping up to date with Visa and Mastercard’s regulations to maintain total compliance with them. The scope of this position is to escape and mitigate potential company risks and safeguard the business against non‑compliance risks or operational disruptions.

JOB DESCRIPTION:

Payment Scheme Relationship Management

• Serve as the primary point of contact for all communication between the company and Visa/Mastercard representatives
• Monitoring and managing the regulations and releases of Visa/Mastercard, by translating, summarizing and updating payment scheme changes to internal teams or management.
• Build and maintain strong relationships with Visa/Mastercard, managing direct communications and official inquiries, regarding, and not limited to, product launches and policy updates.
• Identify and **escalate** potential operational issues or risks, by ensuring the company is fully compliant with the payment schemes’ regulations and rules, in a timely manner
• Support scheme fraud investigations for acquiring customers.
• Maintain visibility of fines, remediation progress, and compliance status through dashboards and regular reporting.
• Submit risk reports to Visa/Mastercard when necessary.
• Provide compliance guidance and training to merchants and partners.
• Support Sales and Customer Success with scheme-related queries, high-risk merchant onboarding, RFP responses, and customer communications.

PERSON SPECIFICATION:

• 3-5 years hands-on experience in a relevant role managing card schemes compliance and payment schemes relationships (Visa & Mastercard), within the Payments/EMI/FinTech space is a must
• Strong knowledge of Visa/Mastercard compliance frameworks, mandate cycles, and non‑compliance processes.
• Strong acquiring experience
• Proven ability to manage cross‑functional compliance deliverables.
• Exceptional ability to read, analyze, and interpret complex legal and regulatory documents.
• Excellent communication and investigation skills with the ability to simplify and communicate complex regulatory content to the relevant teams
• Proactive persona with the ability to work in fast-paced environments.
• Experience with Mastercard DIMP, Visa mandate processes, and fine dispute procedures.
• Keeping up with Visa and Mastercard releases, updates and regulations.
• Fluency in English.

WHAT WE OFFER:

Competitive Remuneration Package, including discretionary annual performance-based bonuses

Work-Life Balance; flexible working hours and hybrid model (2-3 days remote work)

Healthcare allowance

Birthday day off

Dynamic career growth in an innovative and fast-growing Global company.