Offering Specialist

Fortum Corporation; Solna kommun; Hybrid; SEK 600 000 - 800 000; Full time

Job summary

A leading energy company in Solna, Sweden, seeks a professional to manage and improve offering related processes within their Entrepreneurs and Small business division. The ideal candidate should have at least 2 years of relevant experience, strong collaboration skills, and fluency in Swedish and English. The role offers a flexible working model and comprehensive benefits to support productivity and well-being.

Benefits

Comprehensive benefits

Flexible working hours

Hybrid work model

Qualifications

• At least 2 years of work experience from a similar role.
• Strong business understanding and ability to execute product related processes.
• Prior experience in electricity retail or subscription based businesses beneficial.

Responsibilities

• Manage and improve offering related processes.
• Implement development initiatives and execute E&S strategy.
• Gather customer feedback and improve customer satisfaction.

Skills

Collaboration skills

Presentation skills

Fluent in Swedish

Fluent in English

Education

Academic education within business

Job description

About the role

Your responsibilities will be to:

• Manage and improve offering related processes in Fortum Sweden Entrepreneurs and Small (E&S) business in a customer centric way.
• Manage and execute on offering related processes and implement development initiatives.
• Execute Fortum E&S strategy and prioritize local activities together with the Senior Business Manager and Offering Development Manger.
• Participate in the local E&S Leadership team work.
• Ensure regulatory and internal compliance for the Swedish offering portfolio.
• Implement and manage technical part of customer journey processes, such as product build, training, product material, invoicing and renewal.
• Gather customer feedback and attend local customer centricity fora to identify actions for improved customer satisfaction.
• Lead and participate in development projects, to improve our business and offering portfolio.

The position is temporary until January 2027.

About you

To succeed and thrive in this role, we see that you have:

• At least 2 years of work experience from a similar role, in addition to an academic education within business.
• A strong business understanding and ability to execute on product related processes in a customer centric way.
• Strong collaboration skills, as well as good presentation skills.
• Fluent skills (both written and oral) in Swedish and English.
• Prior work experience in the electricity retail business, alternatively work experience in a subscription based business with a focus on product and process management, is considered beneficial for the role.

We offer you

At Fortum, we believe in a better future and want to be involved in shaping it. Our workplace is a safe place, both physically and mentally. You will grow with professional colleagues, being trusted and free to challenge yourself. We offer comprehensive benefits, flexible working hours, and hybrid work model to support your productivity, development and wellbeing. We are committed to build diverse teams where everyone feels included and is treated equally.

More information about our culture and benefits can be found here.

Interested?

Submit your CV latest on 24th of October. We start contacting suitable candidates already during the application period. If you have questions and would like to hear more about the position, please contact Jan Söderlund at [e-mail].

Contact details to union representatives can be found on the bottom of this page.

We are Fortum

Fortum is a Nordic energy company. We generate and deliver reliable energy to our customers and the Nordic energy system while at the same time helping industries decarbonise their processes and grow. Our core operations comprise efficient and best-in-class low-carbon power generation, customer services, and heating and cooling. Fortum’s power generation is already 99% from renewable or nuclear sources with one of the lowest specific CO2-emissions in Europe. We are guided by our ambitious SBTi-validated emission reduction targets on our way towards net-zero by 2040. For our ~4,500 employees, we commit to be a safe and inspiring workplace. Fortum's share is listed on Nasdaq Helsinki.fortum.com