Nordics B2B Customer Success Lead — Growth & Retention

Epidemic Sound; Stockholms kommun; On-site; SEK 800,000 - 1,100,000; Full time

Job summary

Epidemic Sound seeks a Customer Success Manager to nurture and grow our Nordic B2B client base, retaining contracts while driving product adoption across platforms, brands, and global enterprises.

Reporting to the regional Head of Customer Success, you will partner with sales, product, tech, music and marketing to maximize client value, reduce churn, and uncover upsell opportunities within a fast‑moving ecosystem.

Qualifications

• 4+ years of relevant Sales or Customer Success experience in technology, SaaS or media industries.
• Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts.
• Track record of leading multi-team rollouts and improving product adoption.

Responsibilities

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your portfolio.
• Identify new upsell and expansion opportunities and collaborate with Growth Manager to scale accounts.
• Manage renewals, maximize contract retention, and develop turnaround strategies for at-risk accounts.
• Collaborate cross-functionally with internal teams to capture customer feedback and maximize value from Epidemic Sound ecosystem.
• Leverage AI tools to automate workflows and drive operational efficiency.

Skills

Customer Success

B2B Sales

Account Management

Relationship Building

Churn Reduction

Tools

Salesforce

Planhat

Totango

Gainsight

Job description

Epidemic Sound seeks a Customer Success Manager to nurture and grow our Nordic B2B client base, retaining contracts while driving product adoption across platforms, brands, and global enterprises.

Reporting to the regional Head of Customer Success, you will partner with sales, product, tech, music and marketing to maximize client value, reduce churn, and uncover upsell opportunities within a fast‑moving ecosystem.